Branch Director - Home Health
About The Position
The Branch Director is responsible for managing the daily operations of the agency. The priority in this role is to ensure we are an agency with efficient processes, great clinical care, strong relationships in the community, and that we are trustworthy stewards over our finances. The Branch Director is ultimately responsible for growing the agency in each of the four cornerstones (financial, community, culture, and clinical). In daily collaboration with other key agency leaders, the Branch Director will work to facilitate effective cross‑team communication, strategize to improve market visibility, and build a strong reputation in the community.
Responsibilities
- Oversees agency operations and creates plans to build teams, as well as optimize teams and processes.
- Gathers data and reports key metrics related to growth, productivity, employee satisfaction, direct and indirect costs, HHCAHPS, etc.
- Leads the admissions team in setting monthly goals, tracks team performance, and coaches team members when appropriate to improve outcomes.
- Develops plans and facilitates meetings to ensure optimal referral‑to‑admission‑to‑billing processes.
- Works with the Admissions and Marketing teams to track referrals and foster communication between the teams and with patients/families.
- Develops and fosters a customer service mindset within the team so that patients, families, facilities, referral sources, and employees feel supported.
- Collaborates with the Intake and Clinical teams to support smooth and timely initiation of patient services.
- Provides patient, family/caregiver, and referral sources with education and information pertinent to home health services and care management.
- Provides community partnership meetings with referral sources, informational meetings with patients and families, and in‑services as appropriate.
- Communicates directly with patients and families responding to customer requests and concerns.
- Establishes and maintains positive relationships with community partners and other current and potential referral sources.
- Partners with clinical leadership to ensure our clinical product matches well with community needs.
- Participates in the recruitment, hiring, and onboarding of new team members.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
1-10 employees
