Branch Director - Home Care
About The Position
Senior Solutions Home Care is an independently owned, locally operated non-medical in-home care agency serving seniors and disabled residents across Tennessee. For over a fifteen years, we've provided personalized in-home care support from assistance with activities of daily living and companionship to care management and technology-enabled options to help our clients remain comfortable in the homes they love. We are seeking an experienced, field-based leader to join our team as Branch Director for our Memphis region, overseeing in-market operations within a 50-mile radius. This role is ideal for someone with prior home care or community-based leadership experience who is ready to take ownership of regional growth, caregiver performance, and client satisfaction. As a Branch Director, You Will Be: The senior in-market leader and primary point of accountability for the region The face of the company to clients, caregivers, referral partners, and community organizations A hands-on, field-based leader supporting quality care delivery A key drive of client growth, service utilization, and caregiver accountability Trusted to make decisions, resolve issues, and lead with integrity You'll spend most of your time in the community within client homes, supporting caregivers, meeting referral partners, and ensuring care is delivered consistently and correctly.
Requirements
- 1-2 years of customer-facing, caregiving, healthcare, service, or community-based experience (minimum)
- Demonstrated leadership, supervision, or growth-related experience preferred
- Valid driver’s license, auto insurance, and ability to travel within a 50-mile radius
- Ability to lift up to 30 lbs and perform routine physical tasks
- Strong interpersonal, communication, and relationship-building skills
- Must pass background and check drug screening per state and company standards
- High school diploma or GED (preferred)
Nice To Haves
- Experience in home care, community health, social services, or outreach roles (preferred)
- Familiarity with the communities served or shared lived experience with local populations (preferred)
- Comfort navigating multiple systems, apps, or client management systems, preferred (preferred)
- Experience in field-based roles, business development, or community engagement (preferred)
Responsibilities
- Participate in sales, intake, and referral partner engagement to grow client census and hours
- Conduct in-home client assessments, admissions, supervisory visits, and satisfaction follow ups
- Identify opportunities to increase authorized hours and expand services based on client needs
- Supervise, coach, and support caregivers through QA visits, feedback, and accountability
- Address client concerns and resolve issues with professionalism and urgency
- Serve as an escalation point for urgent or high-impact client and caregiver issues
- Build and maintain strong relationships with referral partners and community partners
- Ensure quality of care, policy compliance, and documentation standards are met
- Track growth activity, field performance, and regional outcomes
- You will receive training and mentorship to build confidence in each of these areas
Benefits
- Salaried position paid weekly
- Medical, dental, vision insurance
- 401(k) retirement plan
- Company car with gas card for work travel
- Paid Time Off (PTO) with cash out opportunity
- Paid holidays
- Daily pay option
- Discount program through AccessPerks
- Free Employee Assistance Program (EAP)
- Work from home when not in the field
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
High school or GED
Number of Employees
501-1,000 employees
