Branch Customer Service Representative - Stuart, FL

AAA-posted about 1 year ago
$28,434 - $44,221/Yr
Full-time • Entry Level
Stuart, FL
11-50 employees
Administrative and Support Services
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The Auto Club Group is seeking a Branch Customer Service Representative who will serve as the face of the branch, promoting ACG products and services while ensuring customer satisfaction. This role involves greeting customers, providing sales and support services, and handling various administrative tasks to enhance member awareness and generate revenue.

  • Provide sales and support services to members including greeting, servicing, and selling membership and travel products.
  • Generate leads and update members on travel and insurance specials.
  • Respond to customer inquiries and refer to senior staff or agents when appropriate.
  • Provide cashiering services including processing payments for insurance policies and travel products.
  • Receive and resolve member/customer complaints, seeking management assistance when necessary.
  • Provide administrative support to travel and/or insurance sales staff during peak periods.
  • Conduct outbound promotional calls for insurance and/or travel products.
  • Perform other duties as assigned.
  • High School Diploma or equivalent.
  • Experience in a customer-focused environment.
  • Proficiency in Microsoft Office applications.
  • Ability to take personal responsibility in seeking solutions to problems.
  • Strong multi-tasking skills and ability to prioritize tasks effectively.
  • Passion and enthusiasm for working with people.
  • Basic mathematical skills for monetary transactions.
  • Effective verbal and written communication skills.
  • Ability to work effectively in a team environment.
  • Experience in a high-volume, fast-paced customer service environment.
  • Medical, dental and vision benefits
  • 401k Match
  • Paid parental leave and adoption assistance
  • Paid Time Off (PTO), company paid holidays, CEO days, and floating holidays
  • Paid volunteer day annually
  • Tuition assistance program and professional certification reimbursement
  • AAA Membership
  • Discounts, perks, and rewards
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