Branch Customer Service and Sales Rep - Raleigh, NC

AAA-The Auto Club Group • Raleigh, NC

87d • $19

About The Position

Why Choose a Career with the AAA The Auto Club Group (ACG) Established brand that has been around for over 100 years. Our members know and trust us! Branch Offices house travel, membership, insurance sales and support employees. You will be challenged to drive new business with competitive products and help retain The Auto Club Group's 14+ million members. Excellent Opportunities to Build a Career Path: The Branch Customer Service Representative can be the start of a long-term career with The Auto Club Group. Your position could lead to a rewarding career and opportunities to grow and pursue other ACG roles such as: Other Branch positions – Field Insurance Sales Agent, Travel Agent or Other Departments such as: Call Centers (ERS, Sales and Service, etc.) Automotive Services Claims Underwriting and more.

Requirements

• High School Diploma or equivalent.
• Experience working in a customer-focused environment.
• Ability to provide customer-focused service and timely solutions to problems.
• Proficiency in Microsoft Office applications.
• Ability to take personal responsibility in seeking solutions to problems.
• Ability to multi-task and appropriately prioritize tasks.

Nice To Haves

• Passion and enthusiasm for working with people.
• Basic mathematical calculations to accurately perform monetary transactions.
• Effective communication skills (verbal and written).
• Ability to work effectively in a team environment.
• Ability to exceed member expectations relating to professionalism and customer service.
• Ability to work under pressure in a high volume, fast-paced customer service environment.
• Willingness to work irregular hours including holidays and weekends.

Responsibilities

• Promote ACG products and services.
• Promote customer satisfaction and participate in office events to help generate revenue.
• Greet customers and provide peace of mind by servicing their needs.
• Provide sales and support services to members including greeting, servicing, and selling membership, travel products, and banking products.
• Generate leads and update members on travel and insurance specials.
• Respond to customer inquiries and refer to senior staff or agent when appropriate.
• Provide cashiering services to members including taking and processing payments for insurance policies, travel, and sale of tickets.
• Receive and resolve member/customer complaints and seek assistance from management in complaint resolution when appropriate.
• Provide administrative support to the travel and/or insurance sales staff during peak periods.
• Conduct outbound promotional calls for insurance and/or travel products.
• Other duties as assigned.

Benefits

• Competitive hourly wage of $19.00 with additional incentives and an annual bonus potential based on performance.
• Medical, dental and vision benefits.
• 401k Match.
• Paid parental leave and adoption assistance.
• Paid Time Off (PTO), company paid holidays, CEO days, and floating holidays.
• Paid volunteer day annually.
• Tuition assistance program, professional certification reimbursement program and other professional development opportunities.
• AAA Membership Discounts, perks, and rewards.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees