Branch Customer Service and Sales Rep - North Carolina (Evergreen)

AAA-The Auto Club Group • Raleigh, NC

115d • $16

About The Position

This posting is for a future role and is not currently being filled. Please apply for future consideration. The Auto Club Group is seeking prospective Member Representative I’s or Branch Customer Service Representatives who can promote ACG products and services, promote customer satisfaction, and participate in office events to help generate revenue by improving member awareness of products. As the face of our branch, you will greet our customers and provide peace of mind by servicing their needs.

Requirements

• High School Diploma or equivalent.
• Experience working in a customer focused environment.
• Experience providing customer focused service and timely solutions to problems.
• Proficiency in Microsoft Office applications.
• Ability to take personal responsibility in seeking solutions to problems.
• Ability to multi-task and appropriately prioritize tasks to ensure meeting office customer service goals.

Nice To Haves

• Passion and enthusiasm for working with people.
• Basic mathematical calculations to accurately perform monetary transactions.
• Effective communication skills (verbal and written) with others in a work environment.
• Ability to work effectively in a team environment.
• Ability to exceed member expectations relating to professionalism of demeanor, efficient and effective customer service (on phone or in person) and maintenance of workstation and office facility.
• Ability to work under pressure in a high volume, fast paced customer service environment.
• Willingness to work irregular hours including holidays and weekends (may include community events).

Responsibilities

• Provide sales and support services to members including greeting, servicing, and selling membership, travel products (car, hotel, basic tour packages, etc.) and (some) banking products.
• Generate leads, update members on travel and insurance specials, and provide travel information.
• Respond to customer inquiries and refer to senior staff or agent when appropriate.
• Provide cashiering services to members which includes taking and processing payments for insurance policies (installment, lapse or reinstatement), travel and sale of tickets, and travel money products, processing remittance/depository transfers and balancing cash drawer.
• Receive and resolve member/customer complaints and seek assistance from management in complaint resolution when appropriate.
• Provide administrative support to the travel and/or insurance sales staff during peak periods.
• Conduct outbound promotional calls for insurance and/or travel products.
• Other duties as assigned.

Benefits

• Medical, dental and vision benefits.
• 401k Match.
• Paid parental leave and adoption assistance.
• Paid Time Off (PTO), company paid holidays, CEO days, and floating holidays.
• Paid volunteer day annually.
• Tuition assistance program, professional certification reimbursement program and other professional development opportunities.
• AAA Membership.
• Discounts, perks, and rewards.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees