Branch Coordinator

Apria Healthcare • San Jose, CA

386d • $43,326 - $63,086

About The Position

The Branch Coordinator at Owens & Minor plays a crucial role in enhancing the lives of patients and their caregivers by providing exceptional customer service. This position involves collaborating with patients, providers, and team members to ensure timely and accurate processing of orders, while also obtaining necessary documentation for billing health insurance plans. The role is essential in ensuring that the company is compensated for the services provided, thereby supporting the overall healthcare process.

Requirements

• High School Diploma or equivalent
• At least one-year related work experience
• Intermediate to advanced computer skills
• Proficient working within multiple systems at once
• Effective communication in person, on the phone and electronically
• Intermediate level math skills

Nice To Haves

• At least two years' experience in an office environment, healthcare setting or call center
• Experience utilizing multi-line phone-system.

Responsibilities

• Act as first point of contact to patients arriving in person.
• Answer inbound calls from customers on a multi-line phone system; provide information to new and existing patients, troubleshoot common issues, and escalate queries or concerns when necessary.
• Perform processing duties for the branch, including creating and working with new orders, confirming delivery appointments, verifying insurance, and performing data entry.
• Work with sales team, referrals, and/or patients to gather documentation needed to meet insurance guidelines.
• Review new and recurring patient accounts, obtain necessary documentation from referral sources to bill health insurance plans.
• Collect credit card payments and billing information, reconcile daily receivables, and submit to the lock box.
• Perform outbound customer satisfaction calls to patients and referrals.
• May conduct downloads of recording devices such as apnea monitors and CPAP devices.
• May perform functional tests on certain respiratory equipment.
• Perform other duties as required.

Benefits

• Medical, dental, and vision insurance, available on first working day
• 401(k), eligibility after one year of service
• Employee stock purchase plan
• Tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Industry: Rental and Leasing Services
• Education Level: High school or GED
• Number of Employees: 10,001+ employees