Branch Coordinator, Home Health

CenterWell • Marion, SC

1d • $39,000 - $49,400 • Onsite

About The Position

The Branch Coordinator's primary function is to provide clerical support for the branch medical records and billing department. This role also encompasses the day-to-day coordination of telephone and personnel communication systems, overall management of agency supplies and mail, and processing of accounts payables. Depending on branch census, other duties may be assigned. The position involves administrative tasks such as preparing patient assessment packets, processing orders, managing documentation, and assisting with billing workflows. The coordinator is responsible for managing incoming calls, maintaining the phone system, handling mail, and ordering office and medical supplies. This role is part of CenterWell Home Health, which specializes in personalized, comprehensive home care for patients recovering from injury, illness, surgery, or managing chronic conditions. CenterWell is a Humana company focused on integrated healthcare services to provide high-quality, accessible, and personalized care.

Requirements

• Must understand the issues related to the delivery of home health and hospice services and be able to problem solve effectively.
• Must possess knowledge of Medicare guidelines governing home health and hospice agencies.
• Must have exceptional customer service skills and be able to communicate well with referral sources, patients, family members, and agency employees.
• Must be organized, detail-oriented, and possess effective communication skills both orally and in writing.
• The ability to communicate with a diversity of individuals is required.
• High school diploma or equivalent.
• Typing skills.
• Clerical skills.
• Competent with computers.
• Minimum of two years’ experience in the health care industry.
• One year experience in home health.

Responsibilities

• Provide clerical support for the branch medical records and billing department.
• Coordinate day-to-day telephone / personnel communication systems.
• Manage overall agency supplies / mail.
• Process accounts payables.
• Prepare patient assessment packets, including admission, recertification, and post hospital packets.
• Process signed and unsigned orders and 485s.
• Follow up on the Order Tracking Report weekly and according to Order procedure.
• Reprocess unsigned orders at end of episode as task appears on action screen.
• Date stamp all received documents, except SOC paperwork and paper visit notes, to be scanned into the client chart.
• Complete scanning within 24 hours of stamp date.
• Fax the discharge / transfer summary / episode detail summary and Case Conference / 60 Day summary to the physician as task appears on the action screen.
• Copy documentation and assist with ADR preparation.
• Update HCHB and computer programs as appropriate.
• Complete End of Period claim workflow as part of Billing Specialist responsibilities.
• Confirm all orders are signed appropriately and coordinate with the administrative team at the branch to ensure other billing requirements are satisfied to release claims timely.
• Adhere to and participate in Agency’s mandatory HIPAA / Privacy Program and Employee Compliance Program.
• Read and adhere to all Agency Policies and Procedures and follow Employee Handbook Guidelines.
• Manage all incoming telephone calls in a professional manner.
• Screen and route calls to the appropriate agency staff.
• Maintain and administer the phone system including adding / revising voice mail boxes and managing accurate employee phone roster.
• Process incoming and outgoing mail.
• Manage and order office supplies (including agency specific forms) as needed.
• Manage, order, and distribute medical supplies as needed.
• Assist BD with EOE billing tasks.
• Manage and process all accounts payable including routing to appropriate corporate department as needed.

Benefits

• Medical benefits
• Dental benefits
• Vision benefits
• 401(k) retirement savings plan
• Time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
• Short-term disability
• Long-term disability
• Life insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED