Branch Coordinator

Mobile Mini • Houston, TX

420d

About The Position

The Branch Coordinator (BC) at WillScot is responsible for managing office duties and procedures to ensure an efficient branch work environment. This role focuses on organizational effectiveness, communication, and safety, while also providing exceptional customer service and overseeing various office operations.

Requirements

• High school diploma or GED
• 3 or more years of applicable experience
• Proficiency in MS Office (Excel/Word/Outlook)
• Experience working effectively with customers and vendors via phone, email, Zoom, etc.
• Strong service orientation and active listening skills
• Excellent oral and written communication skills
• Vendor negotiation experience
• Ability to follow direction and meet deadlines in a fast-paced environment
• Experience applying creativity to problem-solving
• Ability to effectively manage multiple, changing priorities.

Nice To Haves

• College Degree
• Experience with Salesforce.com, SAP, Tableau, Hyperion, Teams/Zoom or Smartsheets.

Responsibilities

• Comply with Environmental Health & Safety Policies
• Greet and assist visitors; direct vendors and suppliers for deliveries or retrievals
• Manage inbound calls and branch notifications according to communication procedures, guidelines, and policies
• Collaborate with the Collections team to resolve customer concerns or disputes
• Oversee the end-to-end Customer Service process to ensure exceptional service delivery
• Facilitate efficient Delivery and Return processes
• Utilize Net Promoter Score (NPS) feedback to drive process improvement
• Build sustainable relationships and trust with vendors and customers through proactive communication
• Manage Location Accounts Payable process, including investigating invoices and reconciling discrepancies
• Manage local service contracts and prepare required PO reporting
• Manage Location Month-End Close processes, including reconciliation of delivery and installation reports
• Perform general office/facilities/administrative duties, including ordering office supplies and facilitating IT Help Desk assistance
• Collaborate with HR and Managers in onboarding new hires
• Generate POs for requested parts/shop materials and assist in branch inventories
• Manage Value Added Products & Services (VAPS) inventory.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Disability insurance
• Life insurance
• Paid time off
• Company holidays
• Tuition reimbursement
• 401(k) with match
• Variable pay opportunities including commission or bonus, performance rewards, or incentive programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Real Estate
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees