Branch Coordinator

Mobile Mini-posted 12 months ago

Full-time • Entry Level

Houston, TX

1,001-5,000 employees

Real Estate

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The Branch Coordinator (BC) at WillScot is responsible for managing office duties and procedures to ensure an efficient branch work environment. This role focuses on organizational effectiveness, communication, and safety, while also providing exceptional customer service and overseeing various office operations.

Comply with Environmental Health & Safety Policies
Greet and assist visitors; direct vendors and suppliers for deliveries or retrievals
Manage inbound calls and branch notifications according to communication procedures, guidelines, and policies
Collaborate with the Collections team to resolve customer concerns or disputes
Oversee the end-to-end Customer Service process to ensure exceptional service delivery
Facilitate efficient Delivery and Return processes
Utilize Net Promoter Score (NPS) feedback to drive process improvement
Build sustainable relationships and trust with vendors and customers through proactive communication
Manage Location Accounts Payable process, including investigating invoices and reconciling discrepancies
Manage local service contracts and prepare required PO reporting
Manage Location Month-End Close processes, including reconciliation of delivery and installation reports
Perform general office/facilities/administrative duties, including ordering office supplies and facilitating IT Help Desk assistance
Collaborate with HR and Managers in onboarding new hires
Generate POs for requested parts/shop materials and assist in branch inventories
Manage Value Added Products & Services (VAPS) inventory.

High school diploma or GED
3 or more years of applicable experience
Proficiency in MS Office (Excel/Word/Outlook)
Experience working effectively with customers and vendors via phone, email, Zoom, etc.
Strong service orientation and active listening skills
Excellent oral and written communication skills
Vendor negotiation experience
Ability to follow direction and meet deadlines in a fast-paced environment
Experience applying creativity to problem-solving
Ability to effectively manage multiple, changing priorities.

College Degree
Experience with Salesforce.com, SAP, Tableau, Hyperion, Teams/Zoom or Smartsheets.

Medical insurance
Dental insurance
Vision insurance
Disability insurance
Life insurance
Paid time off
Company holidays
Tuition reimbursement
401(k) with match
Variable pay opportunities including commission or bonus, performance rewards, or incentive programs.

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