Branch Coordinator - TELEWORK

Owens & Minor • Tampa, FL

77d • $17 - $18

About The Position

The purpose of this position is to offer support to the daily operations of the Branch Office and Branch Manager(s). This role is eligible for telecommuting.

Requirements

• High school diploma or GED is required.
• At least two years related experience in an office environment is preferred.
• Meets company minimum standard of Background Check.

Nice To Haves

• Knowledge of DOT/FDA Regulations.
• Bilingual (reading, writing, verbal).
• Previous interaction with the Public in a service management industry.

Responsibilities

• Work with Sales team, referrals and/or patients to gather missing documentation/information to meet insurance guidelines.
• Answers phone calls from customers to provide introductory information to new customers, determine the quickest, most effective ways to answer a customer's questions, troubleshoot common issues with a product or service, work with the branch team and other departments to find appropriate resolutions, and escalate queries and concerns when necessary.
• Perform several processing duties for the Branch as necessary including, but not limited to creating and working with intakes, reviewing ACIS screens to assist customers; and confirming delivery appointments, verifying insurance, obtaining authorization of equipment based on payor guidelines, completing tasks in processing tools, monitoring faxes and performing data entry document triage.
• Perform post-delivery work order confirmation and data entry.
• Perform initial outbound calls, faxes, SMS texting to patients and referrals on receipt of orders.
• May conduct downloads of recording devices such as apnea monitors, oximeters, CPAP devices, and other respiratory equipment as directed.
• Handle requests for audit/documentation purposes. May assist with document retrieval for billing purposes.
• Support overnight oximetry program.
• Collect credit card/billing information as needed.
• Assist with patient scheduling for delivery and pick up of equipment.
• Carry out filing, and faxing records on a routine basis.
• In addition to set up or return of equipment, may instruct patients, complete paperwork, explain insurance and out-of-pocket expenses, handle payments.
• May perform outbound customer satisfaction calls to patients and referrals.
• Order inventory or office supplies.
• Performs other duties as required.

Benefits

• Medical, dental, and vision insurance, available on first working day.
• 401(k), eligibility after one year of service.
• Employee stock purchase plan.
• Tuition reimbursement.

What This Job Offers

• Career Level: Entry Level
• Industry: Merchant Wholesalers, Durable Goods
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees