Branch Coordinator, Home Health

About the position

The primary function of the Branch Coordinator is to provide clerical support for the branch medical records and billing department. Also, responsible for day-to-day coordination of telephone and personnel communication systems, overall management of agency supplies and mail, and processing of accounts payables. Depending on branch census, you may be responsible for other duties as assigned.

Responsibilities

• Prepare patient assessment packets, including admission, recertification, and post hospital packets.
• Process signed and unsigned orders and 485s.
• Follow up on the Order Tracking Report weekly and according to Order procedure.
• Reprocess unsigned orders at end of episode as task appears on action screen.
• Date stamp all received documents, except SOC paperwork and paper visit notes, to be scanned into the client chart.
• Fax the discharge/transfer summary/episode detail summary and Case Conference/60 Day summary to the physician as task appears on the action screen.
• Copy documentation and assist with ADR preparation.
• Update HCHB and computer programs as appropriate.
• Complete End of Period claim workflow as part of Billing Specialist responsibilities.
• Adhere to and participate in Agency's mandatory HIPAA/Privacy Program and Employee Compliance Program.
• Read and adhere to all Agency Policies and Procedures and follow Employee Handbook Guidelines.
• Manage all incoming telephone calls in a professional manner.
• Screen and route calls to the appropriate agency staff.
• Maintain and administer the phone system including adding/revising voice mail boxes.
• Manage accurate employee phone roster.
• Process incoming and outgoing mail.
• Manage and order office supplies as needed.
• Manage, order, and distribute medical supplies as needed.
• Assist BD with EOE billing tasks.
• Manage and process all accounts payable including routing to appropriate corporate department as needed.

Requirements

• Must have a high school diploma or equivalent.
• Must possess typing and clerical skills.
• Must be competent with computers.
• Must possess a minimum of two years' experience in the health care industry.
• Must have one year experience in home health.

Nice-to-haves

• Knowledge of Medicare guidelines governing home health and hospice agencies.
• Exceptional customer service skills.
• Ability to communicate well with referral sources, patients, family members, and agency employees.
• Organized and detail-oriented.
• Effective communication skills both orally and in writing.
• Ability to communicate with a diversity of individuals.

Benefits

• Medical, dental and vision benefits.
• 401(k) retirement savings plan.
• Paid time off including company and personal holidays, volunteer time off, paid parental and caregiver leave.
• Short-term and long-term disability.
• Life insurance.