Branch Concierge - Rhodes

Commonwealth Bank

9h • Onsite

About The Position

As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers. We have been serving our local communities for over 100 years with market leading products, services & technology. What we do has a real impact at all stages of people’s lives – whether it’s opening your first account, saving for a wedding, buying your first home, or planning for your retirement. Working with us in RBS means you’ll positively impact our customers’ lives and ensure that when they need us, we’re there for them.

As Concierge for the Rhodes Shopping Centre Branch Branch of CommBank, you’ll be the face of CommBank & the first person customers speak with to assist them. To do this you’ll: Greet each customer & clearly understand their enquiry, guiding the customer to the appropriate channel Build personal connection with customers through meaningful conversations to enhance their experience Provide options for the customer through education & demonstration of our in-branch technology and digital banking options Be aware of movements within the branch, ensuring it’s running effectively & efficiently and that customers are satisfied with their experience

Requirements

• A proven track record of delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality
• Excellent communication skills & display all the right behaviours to maintain an approachable & professional demeanour
• The ability to manage customer expectations with a professional presence
• A genuine interest in building a career with CommBank and improving the financial wellbeing and lives of our customers

Responsibilities

• Greet each customer & clearly understand their enquiry, guiding the customer to the appropriate channel
• Build personal connection with customers through meaningful conversations to enhance their experience
• Provide options for the customer through education & demonstration of our in-branch technology and digital banking options
• Be aware of movements within the branch, ensuring it’s running effectively & efficiently and that customers are satisfied with their experience

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees