Branch Collections Specialist
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About The Position
At OneMain, the Branch Collections Specialist contacts customers to help them succeed in resolving their financial obligations by arranging for repayment or settlement of account balances. Branch Collections Specialists focus on our existing customers who have long-term relationships with OneMain. In the role, you will be responsible for high volume collections activities to achieve delinquency goals for an assigned branch. You will work with customers in a consultative manner, negotiating (including renewing the loan) to resolve account matters. A commitment to excellent customer service with the ability to prioritize and manage multiple responsibilities is essential. You will need the ability to overcome objections and utilize strong negotiation skills to resolve customer delinquencies.
