Branch Business Manager

AAA • Mentor, OH

5d

About The Position

Branch Business Manager AAA East Central has a Branch Business Manager opportunity available in the Cleveland Area. Through management of activities and operations, the Branch Business Manager executes business plan actions to ensure achievement of office goals including; service quality performance, member retention and renewal, revenue growth in travel and insurance sales, retention of members using travel and insurance products and cost controls within their branch environment. Position is responsible for achieving goal performance objectives as indicated in the established business unit goals by meeting sales and member service objectives, ensuring the travel and insurance operations are accurate, efficient and in compliance with Club standards through the development of an effective high performing team. Position ensures understanding and performance of standardized sales techniques, branch audit compliance and conducts associated performance coaching and training to achieve results. Auto Club Enterprises is the largest federation of AAA clubs in the nation. We have 14,000 employees in 21 states helping 17 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1902, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team. Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.” AAA is an Equal Opportunity Employer For more than a century, AAA has been synonymous with trust, dependability, quality, and innovation. It's our mission to provide our growing membership with the legendary service we are famous for, and we welcome committed professionals ready to challenge themselves in a dynamic industry. AAA would not exist without the millions of members who give us their loyalty, or our employees whose mission it is to give those members world-class service. What else do we offer? Stability. Growth. Commitment to an exciting future for both you and our members.

Requirements

• BA/BS or equivalent combination of education and experience preferred
• 5 – 7 years of progressive experience in Branch Operations and/or successful P&C sales experience and prior supervisory/managerial experience preferred
• Demonstrated management skills to include 3-5 years’ experience in full range of managerial responsibilities; preferably in AAA field or related business
• Ability to supervise, coach, motivate and develop staff
• Strong analytical skills; professional oral and written communication skills
• Must obtain license to sell insurance in the state of employment within three months of employment in position
• Valid State Driver’s License, acceptable Department of Motor Vehicles record required

Responsibilities

• management of activities and operations
• executes business plan actions to ensure achievement of office goals including; service quality performance, member retention and renewal, revenue growth in travel and insurance sales, retention of members using travel and insurance products and cost controls within their branch environment
• achieving goal performance objectives as indicated in the established business unit goals by meeting sales and member service objectives
• ensuring the travel and insurance operations are accurate, efficient and in compliance with Club standards through the development of an effective high performing team
• ensures understanding and performance of standardized sales techniques, branch audit compliance and conducts associated performance coaching and training to achieve results

Benefits

• Health coverage for medical, dental, vision
• 401(K) saving plans with company match
• Tuition assistance
• Floating holidays and PTO for community volunteer programs
• Paid parental leave
• Wellness programs
• Employee discounts (membership, insurance, travel, entertainment, services and more!)

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 101-250 employees