Branch Business Manager

AAA • Louisville, KY

4d

About The Position

The Branch Business Manager is responsible for the overall operation of a Branch Office and all of its activities. This includes the delivery of Automotive, Members Services, Travel Agency and Insurance products. The Branch Business Manager Trainee will report to the Regional Manager and is accountable for achieving both quantitative and qualitative requirements by managing sales and service activities of the assigned team. The Branch Business Manager will execute business plan actions to ensure achievement of office goals including service quality performance, member retention and renewal, revenue growth in travel and insurance sales, retention of members using travel and insurance products and cost controls within their branch environment. This position is responsible for achieving goal performance objectives as indicated in the established business unit goals by meeting sales and member service objectives, ensuring the travel and insurance operations are accurate, efficient and in compliance with Club standards through the development of an effective high performing team. This position ensures understanding and performance of standardized sales techniques, branch audit compliance and conducts associated performance coaching and training to achieve results. The position may work with other leadership positions in the region to give guidance, direction and coaching to other staff members to ensure goals are attained.

Requirements

• 5-7 years of progressive experience in Branch Operations and/or successful Insurance Sales experience and prior supervisory/managerial experience preferred
• BA/BS or equivalent combination of education and experience preferred
• Valid Driver’s License, acceptable Department of Motor Vehicle record and minimum limits of automobile insurance required
• Ability to obtain and maintain P&C License and Life Insurance License
• Successful completion of a background check
• Ability to pass a urinalysis drug screening

Responsibilities

• Delivery of Automotive, Members Services, Travel Agency and Insurance products
• Accountable for achieving both quantitative and qualitative requirements by managing sales and service activities of the assigned team
• Execute business plan actions to ensure achievement of office goals including service quality performance, member retention and renewal, revenue growth in travel and insurance sales, retention of members using travel and insurance products and cost controls within their branch environment
• Achieving goal performance objectives as indicated in the established business unit goals by meeting sales and member service objectives
• Ensuring the travel and insurance operations are accurate, efficient and in compliance with Club standards through the development of an effective high performing team
• Ensures understanding and performance of standardized sales techniques, branch audit compliance and conducts associated performance coaching and training to achieve results
• Give guidance, direction and coaching to other staff members to ensure goals are attained

Benefits

• Extraordinary medical/dental/vision/life benefits
• 401(k) Savings plan with company match
• Tuition assistance
• PTO for community volunteer programs
• Wellness program
• Employee discounts (membership, insurance, travel, entertainment, services and more!)

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 101-250 employees