Branch Banking Client Consultant I

Flagstar Bank•Farmingdale, ME

1d•Onsite

About The Position

The Branch Banking Client Consultant I is responsible for client interaction and providing exceptional service within one of Flagstar's branches. This role involves greeting clients, assisting them with their financial goals, and accurately processing financial transactions while adhering to operational standards. The consultant will also contribute to achieving branch goals and maintaining compliance with bank policies and regulations.

Requirements

High School / High School Equivalency (GED, HiSET, TASC) / Foreign Equivalent
0 – 3 years of customer service and sales experience

Nice To Haves

Experience in financial services industry.

Responsibilities

Support team efforts to achieve growth targets in financial performance (outstanding deposits, outstanding loans, non-interest income) and primary client acquisition.
Actively seek and deliver the right client introductions to the right team member(s) to achieve growth targets and execute successful sales initiative.
Provide positive client experience by assisting with account questions, problems and/or complaints and through research and communication resolve in a timely and effective manner.
Delivers client engagement and Education.
Meet behavioral activity goals as defined by Retail Leadership including but not limited to referrals.
Deliver timely and accurate daily financial transactions; striving for no controllable preventable losses.
Understand and adhere to all applicable bank policies and regulations.
Performs special projects, and additional duties and responsibilities as required.
Consistently adheres to regulatory and compliance policies and standards linked to the job as listed and complete required compliance trainings.
Accountable to maintain compliance with applicable federal, state and local laws and regulations.