Branch Banking Business Support Senior Manager

Truist Bank • Charlotte, NC

1d

About The Position

The Branch Banking Business Support Senior Manager is responsible for developing, supporting, and implementing projects that address strategies and initiatives within Branch Banking and supporting various client segments. Projects will accomplish broad, long term objectives centered around key business objectives including deposit growth/retention/acquisition, revenue growth, improving quality and/or efficiency, advancing technology development, performance reporting & analysis, or implementing new product line initiatives. Job Description Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time. 1. Supports multiple initiatives simultaneously, including identifying revenue and efficiency opportunities for critical to Branch Banking teammates, engaging cross-functional stakeholders across multiple lines of business, operations, compliance, risk, and product. 2. Responsible for all aspects of the implementation of assigned initiatives, including: Coordinate with various business and technology units to define scope Support the project and funding approval processes Provide effective challenge and strategic analysis as appropriate Mediate/negotiate between impacted groups to build consensus, prioritize requests and resolve issues Manage issue/task lists and project schedules to ensure timely and on-budget delivery Organize implementation activities ensuring proper testing Coordinate the creation of documentation, procedures, training guides and communication materials to drive overall adoption and change management Provide leadership with routine updates to communicate the overall health of the project and escalate any concern 3. Support the continued development of lead management, IRM partnerships (Mortgage, Wealth, Small Business, Commercial, Insurance) coverage, and client migration efforts between all Truist LOBs. 4. Partner with Analytics to develop a wide range of analyses to guide short and long-term initiatives including Branch Banking business planning needs, CSBB strategic initiatives, project support, etc. 5. Develop and maintain key performance indicators that align with strategic initiatives related to Premier performance including activity, production, portfolio, and other details as defined by senior leadership. 6. Lead and provide ongoing support for business analysis and project management effort to drive the strategy, continual improvement and expanded utilization of Premier platforms and applications to achieve operational efficiency, risk management, client and Premier teammate experience, and support asset & revenue growth. 7. Ensure all regulations and compliance requirements are met for the Branch Banking Business.

Requirements

• Bachelor’s degree with a concentration in business, accounting, finance, banking or equivalent financial services experience and related training
• 10 years of experience in financial services; inclusive of proven track record of business analytics and reporting and demonstrated proficiency in Microsoft Office products.
• Ability to lead, manage and influence multiple complex projects and objectives simultaneously
• Strong interpersonal and relationship building skills with proven ability to act as liaison between product, operations, and technology groups
• Strong problem solving, analytical, and conceptual thinking skills
• Excellent verbal and written communication skills with ability to convey complex materials to senior levels in a timely manner

Nice To Haves

• Proven experience in retail banking programs or wealth management

Responsibilities

• Supports multiple initiatives simultaneously, including identifying revenue and efficiency opportunities for critical to Branch Banking teammates, engaging cross-functional stakeholders across multiple lines of business, operations, compliance, risk, and product.
• Responsible for all aspects of the implementation of assigned initiatives, including: Coordinate with various business and technology units to define scope Support the project and funding approval processes Provide effective challenge and strategic analysis as appropriate Mediate/negotiate between impacted groups to build consensus, prioritize requests and resolve issues Manage issue/task lists and project schedules to ensure timely and on-budget delivery Organize implementation activities ensuring proper testing Coordinate the creation of documentation, procedures, training guides and communication materials to drive overall adoption and change management Provide leadership with routine updates to communicate the overall health of the project and escalate any concern
• Support the continued development of lead management, IRM partnerships (Mortgage, Wealth, Small Business, Commercial, Insurance) coverage, and client migration efforts between all Truist LOBs.
• Partner with Analytics to develop a wide range of analyses to guide short and long-term initiatives including Branch Banking business planning needs, CSBB strategic initiatives, project support, etc.
• Develop and maintain key performance indicators that align with strategic initiatives related to Premier performance including activity, production, portfolio, and other details as defined by senior leadership.
• Lead and provide ongoing support for business analysis and project management effort to drive the strategy, continual improvement and expanded utilization of Premier platforms and applications to achieve operational efficiency, risk management, client and Premier teammate experience, and support asset & revenue growth.
• Ensure all regulations and compliance requirements are met for the Branch Banking Business.

Benefits

• All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position.
• Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates.
• Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays.
• Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees