Branch and field support Analyst

Infosys-posted 2 months ago

Marshall, MN

Professional, Scientific, and Technical Services

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Infosys is seeking Branch and field support Analyst. Candidate will be required to travel to different branches of the bank scattered across MN to support the end users with IT-related issues. Should drive. Candidate should monitor network performance, troubleshoot issues, and perform routine maintenance on network hardware and software, including routers, switches, and firewalls.

Travel to different branches of the bank across MN to support end users with IT-related issues.
Monitor network performance and troubleshoot issues.
Perform routine maintenance on network hardware and software, including routers, switches, and firewalls.
Install, configure, and maintain end-user devices like laptops, desktops, tablets, and monitors.
Install, configure, and troubleshoot software.
Manage and maintain inventory of all hardware in stock room and update the status in ServiceNow CMDB.
Execute IMAC for all EUC hardware and software.
Install security patches and manage vulnerabilities.
Troubleshoot end user and end device network issues.
Manage network asset inventory and update status in ServiceNow CMDB.

Candidate must be located within Marshall, MN or be willing to relocate to the area.
Bachelor's degree or foreign equivalent required from an accredited institution, or three years of progressive experience in the specialty in lieu of every year of education.
Hands-on experience in EUC and Network support for bank branches.
Good knowledge of ServiceNow ticketing tool to track, monitor and update tickets.
Knowledge of IMACD processes for network devices.
Knowledge of patching and cabling network devices.

Experience working with a remote team.
Good communication and analytical skills.
Experience and desire to work in a global delivery environment.

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