Full Time Branch Ambassador - Burnside

Capital One•Gonzales, LA

1d•Onsite

About The Position

Capital One is redefining how people bank, believing banking should fit customers’ everyday lives. As a Branch Ambassador, you will play a vital role in the customer banking experience by working with people and sharing product knowledge. The role involves performing various transactions, monitoring fraud, adhering to policies, and resolving customer inquiries efficiently to deliver an extraordinary customer experience. The rapidly changing tech and financial environment requires adaptable, growth-minded, and customer experience-obsessed Ambassadors. The Branch team aims to enhance the financial lives of people in the communities served, seeking outgoing, passionate individuals for this reimagined banking experience.

Requirements

High School Diploma, GED, or Equivalent Certification
At least 1 year of Retail, Sales or Customer Service experience
At least 6 months of cash handling experience

Nice To Haves

Associate’s degree
2+ years of Retail, Sales, or Banking Experience

Responsibilities

Use your love of working with people and sharing product knowledge to play a vital role in our customers’ banking experience.
Perform a wide variety of transactions including check cashing, deposits, transfers and withdrawals.
Monitor fraud mitigation and adhere to established operational policies and procedures.
Resolve customer inquiries quickly and efficiently, delivering an extraordinary customer experience.
Connect with customers, helping folks with technology challenges, having casual conversation, or simply showing off some of the cool services and products we offer.
Reduce customer financial anxiety by helping to determine both personal and business financial needs.
Pull in experts that can help guide your customers to their financial destination.
Ensure all, audit and security policies and procedures are followed in accordance with Bank policy and Federal regulations.
Support customers in all areas of the branch, from the cash handling and service needs, to rotating throughout the branch based on the customer needs.
Educate customers on what Capital One has to offer our customers in products, services and experiences to help guide them in the right direction toward their financial goals.
Showcase what’s possible in our physical space and how to easily navigate our mobile and online experience, using the branch’s laptops and iPads.
Take an active role in educating customers on other banking channels as well as other products and services.
Work with an energized team of banking professionals and help inspire your teammates as they inspire you.
Research and answer customer inquiries with the intent of enhancing customer retention and engagement by leverage various tools and channels to recommend appropriate solutions.
Travel between branches in assigned local area and support the market that you are assigned.