Branch Administrator

Clark Pest Control • Vacaville, CA

374d • $45,760 - $52,000

About The Position

The Branch Administrator at Clark Pest Control plays a crucial role in supporting field personnel and ensuring exceptional customer service. This position involves managing schedules, resolving customer service issues, and maintaining accurate records, all while contributing to a pest control maintenance program that prioritizes customer safety and satisfaction.

Requirements

• Proficient in Microsoft Office Suite (Word, Excel, Outlook).
• Strong customer service skills with the ability to manage difficult situations.
• Excellent interpersonal skills and ability to maintain confidentiality.
• Clear and persuasive oral communication skills.
• Strong written communication skills with attention to detail.
• Ability to perform basic mathematical operations.

Nice To Haves

• Experience in the pest control industry.
• Familiarity with PestPac software.

Responsibilities

• Provide support to all pest and WDO field personnel including schedules, schedule changes, and payroll issues.
• Resolve escalated customer service issues and ensure a positive customer experience.
• Answer incoming calls and make outbound calls to schedule and confirm service appointments.
• Navigate PestPac to track and optimize schedules.
• Assist Corporate Payroll personnel to ensure accurate payroll processing.
• Process customer special billing projects and handle refunds as necessary.
• Maintain Saturday schedules for all field personnel.
• Complete various forms and worksheets required by the corporate office.
• Administer and balance petty cash and collect payments from field personnel.
• Run delinquent accounts report and follow up with technicians as needed.
• Assist corporate HR in processing new employees and completing paperwork accurately.
• Run and review PestPac Check Daily and Check Monthly reports.
• Answer telephones and direct calls to appropriate departments.
• Operate office equipment and assist visitors or customers in the branch.

Benefits

• Medical, Dental & Vision Insurance
• Life and AD&D Insurance
• Voluntary Term Life and AD&D Insurance
• Employee Assistance Plan
• 401(k) Plan with Company Match
• Pet Insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Administrative and Support Services
• Education Level: No Education Listed