Branch Administrator

Link-Belt Cranes • Hagerstown, MD

1d • $58,000 - $62,000

About The Position

Link-Belt Mid-Atlantic is a construction equipment company, offering sales, rentals, parts, and service. Our legacy is built on quality products and customer satisfaction. Currently we have a Branch Administrator role open at our Frederick Maryland Branch. The Branch Administrator is responsible for the daily administrative and product support functions for the distributor’s branch location.

Requirements

• High School Diploma or GED
• At least five (5) years of office administrative experience in a parts & service based business environment

Nice To Haves

• Some college experience preferred

Responsibilities

• Serve as the primary contact for taking and processing all service-related phone calls, answering customer inquiries, and scheduling technicians for service calls, as well as serving as primary phone receptionist, answering and directing all incoming phone calls to the appropriate department and/or personnel.
• Sort and direct all incoming mail, and process all outgoing mail for delivery, including inter-branch mail.
• Collect and submit weekly to main distributor location all time cards and expense reports for non-exempt branch employees.
• Serve as the primary branch contact for taking and processing all parts orders, and answering related customer inquiries and requests for technical information.
• Receive incoming parts into the parts inventory system, ensuring the accuracy of both quantity and price for each line item.
• Physically check all incoming parts for accuracy against original order and attached packing slip, and either process for final delivery to customer or ensure proper stock placement.
• Match vendor invoices to parts inventory receipts, ensuring accuracy of both quantity and price for each line item.
• Maintain proper levels of inventory by placing regular stock orders with vendors while monitoring stock status for adequate inventory turnovers and ratios.
• Implement the necessary inventory controls and procedures to safeguard the distributor's branch investment.
• Process all customer requests for returns of parts previously purchased according to the guidelines established.
• File and track the progress of all branch parts returns with the appropriate vendors.
• Open all branch service work orders, track the progress of each by posting the related labor hours and sublet charges, and close them upon completion.
• Submit completed warranty work orders to Service Manager for claim filing with the appropriate vendors.
• Maintain proper machine and warranty records on file at the branch location and ensure that they correspond to related records on file at other branch locations.
• Maintain an appropriate library of current and otherwise relevant parts and service manuals, bulletins, and technical information.
• Prepare and process all branch parts and service invoices and credit memos in a timely manner and in accordance with the policies and procedures established by the accounting department.

Benefits

• Complete benefits package to include medical, dental vision insurance, both short-term and long-term disability, 401(k) with company match, paid vacation and holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees