Branch Administrator

KELLEY CREATE•Great Falls, MT

7d•Onsite

About The Position

The Branch Administrator serves as the main point of contact for the branch. Coordinates all administrative functions and carries out the responsibilities and essential duties listed below. The position requires a positive, tactful, and receptive demeanor, professional presence, strong communication skills, and the ability to operate both independently and in close coordination with others.

Requirements

Proficient in standard office software (Word, Excel, and Outlook)
Knowledge of CRM management.
Excellent customer service skills
Able to work independently and utilize sound judgment and problem-solving skills.
Must be detail-oriented, with excellent administrative and organizational skills.
Ability to manage multiple tasks and meet established deadlines
Outstanding written and verbal communication skills
Motivation and the ability to work independently with little or no supervision
High School Diploma or equivalent
Two to four years of progressive office experience as an administrative assistant or equivalent.
Two to four years of customer service experience.
Read and interpret documents such as safety rules, invoices, SOP's, and instructions; write routine reports and correspondence. Effectively present information in one-on-one situations and small group situations from customers to vendors, and other employees.
Add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; compute rate, ratio, and percent and draw and interpret bar graphs.
Apply common sense understanding to carry out instructions furnished in written, oral, or diagram form; to deal with problems involving several concrete variables in standardized situations. Identifies problems, gathers information, and offers solutions.

Responsibilities

Creates and maintains customer records in the CRM system ensuring up-to-date records.
Develops and fosters successful relationships through collaboration and effective communication with managers, peers, and customers.
Maintains confidentiality of sensitive and confidential information.
Answers the telephone and gives information to callers or routes calls to an appropriate staff member; places outgoing calls.
Greets visitors, ascertains the nature of business and directs visitors to the appropriate person.
Serves as the branch point of contact for order processing.
Ensure all sales orders are entered timely and accurately in EA.
Follow up as necessary for discrepancies or incomplete paperwork.
Coordinate with required departments to ensure accurate processing; i.e. Inventory, Warehouse & Delivery.
Coordinate deliveries and ensure completed delivery paperwork is received and sent to order processing and deliveries.
Coordinates and tracks lease return information.
Manage demo floor equipment
Follow up and resolve customer questions or issues (e.g. property tax, non-profit status, miscellaneous billings)
Process customer supply orders as needed.
Receive and manage inventory of equipment and supplies for the branch.
Maintains the branch filing system.
Completes duties and responsibilities in compliance with company standards, policies, and guidelines.
Attends the workplace regularly, reports to work punctually, and follows a work schedule to keep up with the demands of the worksite.
Participates in ensuring the security of the office which may include opening and closing the branch.
Additional duties and responsibilities may be assigned as needed.