BPO SPE Voice

Cognizant Technology Solutions • Cincinnati, OH

257d • $27 - $31 • Remote

About The Position

We are seeking a highly motivated and enthusiastic individual for the role of BPO SPE Voice. The ideal candidate will have 2 to 4 years of experience in customer voice work. This is a work-from-home position with day shifts. The candidate will be responsible for providing exceptional customer service and ensuring customer satisfaction.

Requirements

• Possess excellent communication skills both verbal and written.
• Demonstrate strong problem-solving abilities.
• Exhibit a customer-centric attitude and a passion for helping others.
• Have the ability to work independently and manage time effectively.
• Display a high level of attention to detail and accuracy.
• Be adaptable to changing work environments and processes.
• Possess basic technical skills and the ability to troubleshoot minor issues.
• Show willingness to learn and grow within the role.
• Maintain a reliable internet connection and a quiet work environment.
• Demonstrate the ability to handle stressful situations calmly.
• Exhibit strong organizational skills and the ability to multitask.
• Have a high school diploma or equivalent qualification.

Responsibilities

• Handle inbound and outbound customer calls with professionalism and empathy.
• Provide accurate information and resolve customer queries effectively.
• Maintain detailed and accurate records of customer interactions.
• Follow company guidelines and procedures to ensure compliance.
• Collaborate with team members to achieve performance targets.
• Identify and escalate priority issues to the appropriate channels.
• Offer solutions and alternatives to customers in a timely manner.
• Ensure customer satisfaction by providing high-quality service.
• Participate in training sessions to enhance product knowledge.
• Adapt to new processes and technologies as required.
• Maintain a positive and professional demeanor at all times.
• Contribute to team meetings and share best practices.

Benefits

• Life & Disability Insurance
• Group health dental & Wellness
• Sick Leaves
• 401(k) plan and contributions

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: High school or GED