BPO Senior Manager

NTT DATA•Lincoln, NE

26d•$85,000•Remote

About The Position

We are seeking a highly experienced BPO Senior Manager to lead operations, drive performance excellence, and ensure high-quality service delivery across our business process outsourcing teams. This role requires strong analytical abilities, deep domain expertise, and proven leadership skills in managing high-volume, process-driven environments. This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short- and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits. Must Live in Continental United States

Requirements

8 years of BPO experience, with at least 3 years in a managerial or senior leadership role.
5 years Experience in process transitions, implementation, and client relationship management.
3 year experience working in an office setting, multitasking online with multiple Microsoft Windows PC applications
Minimum High school diploma or GED.
Strong analytical ability to review, interpret, and process transactions based on defined operational rules.
Demonstrated ability to integrate knowledge as a skilled specialist, applying expertise to solve problems and optimize processes.
Deep domain knowledge in the Healthcare and Insurance industry, with experience handling related processes, compliance requirements, and data standards.
Proven ability to verify, analyze, and compile data accurately.
Experience resolving operational challenges and driving productivity improvements.
Excellent verbal and written communication skills.
Strong leadership capabilities with experience managing large teams in a BPO environment.

Nice To Haves

Exposure to Lean, Six Sigma, or other process optimization methodologies (preferred but not required).

Responsibilities

Oversee end-to-end BPO operations, ensuring accuracy, efficiency, and compliance with business rules and SLAs.
Conduct thorough checks for completeness and appropriateness of source data.
Lead fact-finding activities, including information searches, data gathering, and process audits.
Verify, compile, and validate data to support operational activities and reporting requirements.
Identify, resolve, and prevent routine and recurring operational issues.
Collaborate with cross-functional teams to enhance workflows and implement process improvements.
Monitor team performance, conduct coaching sessions, and drive a culture of excellence and accountability.
Ensure adherence to regulatory, client, and quality standards.