BPO Collector

National Service Bureau • Sarasota, FL

317d

About The Position

National Service Bureau (NSB) is looking for a BPO Collector to join our team. NSB is a family owned, “People First” company focused on Insurance Subrogation and Accounts Receivable Management. We have grown for the last 35+ years to become a leading national agency. We are a team of people who are self-motivated, accountable, and engaged in personal growth. BPO Collector Essential Job Functions: Participate in call campaigns with the primary objective of contacting borrowers with past due loans and credit cards to collect past due payments. Engage in conversations with borrowers that lead to an understanding of their current financial situation and work with each customer to identify an acceptable resolution to cure delinquency. Solicit payment by phone and updated demographic information. Identify and listen to consumer issues and refer to the proper person/area. Escalate issues through the appropriate channels when necessary. Diffuse escalated call situations confidently, effectively and professionally. Contact opposing insurance companies to open claims and request status updates. Utilize the internet and other internal search tools to search for customers/guarantors and customer business information with the goal of developing additional contacts. Provide back-up and support to other staff as needed. Other duties as assigned.

Requirements

• Actively engaged on the dialer
• Strong ability for empathy
• High level of professionalism
• Great communication skills
• Ability to stay motivated and positive
• Attention to detail
• Experience with time management
• Computer and typing skills

Responsibilities

• Participate in call campaigns to contact borrowers with past due loans and credit cards.
• Engage in conversations with borrowers to understand their financial situation and identify acceptable resolutions.
• Solicit payment by phone and update demographic information.
• Identify consumer issues and refer to the appropriate person/area, escalating when necessary.
• Diffuse escalated call situations confidently and professionally.
• Contact opposing insurance companies to open claims and request status updates.
• Utilize the internet and internal search tools to find customers and develop additional contacts.
• Provide back-up and support to other staff as needed.

Benefits

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• Guaranteed hourly rate plus bonus opportunity
• Paid Vacation, Holidays, and Sick Time
• 401(k) plan + employer matching contributions
• Medical, Dental, Vision Insurance with employer contributions
• Monday to Friday schedule
• Company provided EAP (Employee Assistance Program)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level