Boyd-Quinson House Manager
About The Position
Barrington Stage Company, an award-winning professional theatre company located in the heart of the Berkshires, is seeking a Boyd-Quinson House Manager to join our Guest Services team in Pittsfield, MA. The House Manager serves as the on-site front-of-house leader, working closely with the Guest Services team, Box Office Manager, and volunteer ushers to ensure smooth, safe, and welcoming operations. This role coordinates guest flow, accessibility support, safety protocols, and FOH communication, serving as a central point of leadership during performances. Barrington Stage has a three-fold mission: to produce top-notch, compelling work; to develop new plays and musicals; and to engage our community with vibrant, inclusive educational outreach programs. BSC is committed to creating a diverse and inclusive environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetics, disability, or age. We strongly encourage candidates of color, and/or from diverse backgrounds/underrepresented groups to apply. JOB OVERVIEW The House Manager is the primary point of contact for theatre guests, overseeing front-of-house operations and ensuring an excellent experience from arrival through post-show follow-up. This role supports volunteer ushers, coordinates with FOH staff, and upholds a welcoming, accessible, and professional environment throughout the season.
Requirements
- Minimum 2+ years of experience in house management, ticketing, customer service, or live-event support; theatre experience preferred.
- Demonstrated leadership experience, including working with volunteers or supervising staff.
- Strong organizational, communication, and problem-solving skills; ability to remain calm and effective under pressure.
- Commitment to equity, diversity, inclusion, belonging, and hospitality, with a consistently welcoming and professional presence.
- Physical ability to navigate theatre spaces, stand for extended periods, manage stairs, assist guests, and carry, pull or, lift up to 25 lbs.
- Availability to work flexible hours, including evenings, weekends, and performance dates; First Aid/CPR certification a plus (training provided if needed).
Responsibilities
- Serve as the front-of-house leader, training and overseeing volunteer ushers and FOH staff.
- Welcome and assist guests with seating, theatre navigation, and ADA accommodations, including mobility aids and assisted listening devices.
- Manage FOH communications, pre-show issues, coordination with stage management, and end-of-shift responsibilities, including cash and inventory oversight as assigned.
- Submit daily house manifests, nightly house reports, and clear FOH communications as requested.
- Maintain FOH readiness and presentation, including restocking supplies and supporting the cleanliness of public spaces.
- Serve as the primary emergency and safety oversight officer on-site during performances in collaboration with the Box Office Manager.
- Perform other duties as assigned to support smooth front-of-house operations and guest experience.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
11-50 employees
