Box Office Ticket Rep - MGM Northfield Park

MGM Resorts International

94d • $16

About The Position

As a Ticketing Representative, you will perform a variety of duties including ticket sales to all properties, for internal shows, events, exhibits, and attractions. The Representative will provide exceptional guest service, exceed guest expectations, cash handling, and service recovery, and will be responsible for operational functions within the department.

Requirements

• Excellent customer service skills as well as interpersonal skills to deal effectively with all business contacts
• Effectively manage multiple tasks under pressure of deadlines in fast-paced environment
• Able to take initiative and exhibit flexibility
• Effectively communicate in English, in both written and oral forms
• Able to work indoors and in a fast-paced, busy environment
• Has over 6 months of customer service and/or cash handling experience

Nice To Haves

• Willingness to escort guests throughout the facility to various attractions to ensure an enjoyable and memorable experience is preferred

Responsibilities

• Sell tickets, upsell, cross sell and process ticket orders, will call for shows, events, exhibits, and attractions for all properties utilizing prompt and courteous service to all guests
• Perform ticket verification prior to entry into exhibit and events
• Provide educated answers to guest questions, and able to furnish detailed information regarding property facilities and services
• Resolve guest complaints within the scope of authority
• Utilize and balance a cash drawer and ticket sales with various tender types
• Interpret and operate numerous computer and ticketing systems with accuracy
• Answer multi-line telephones using proper etiquette

Benefits

• Wellness incentive programs to help you stay healthy physically and mentally
• Access to a variety of company Hotel, Food and Beverage, Retail, and Entertainment Discounts
• Free meals in our employee dining room
• Various programs and networking opportunities to help you get promoted
• Volunteer opportunities to give back to the community
• Other various discounts with company partners such as travel, electronics, online shopping, and many more

What This Job Offers

• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees