Box Office Ticket Agent - Full Time (Call Center LV)

Caesars Entertainment • Las Vegas, NV

9d

About The Position

As a Box Office agent you will be responsible in assisting guests with their show ticket needs. Additionally, Box Office agents are resources for all guest questions with an upbeat and positive attitude and is the first line of defense for improving guest experience . Generates revenue by selling and issuing show tickets directly to guests at the Box Office and via telephone. You will also be expected to effectively impact tickets sales through promoting performers and events throughout Caesars Entertainment venues.

Requirements

• High School graduate or equivalent is required.
• Minimum one-year customer service experience required.
• Must be able to type at least 25 wpm.
• Excellent phone and written communications skills, plus have the temperament to work in fast-paced work environment under frequently changing conditions.
• A working knowledge of Ticketmaster or other Ticketing system required.
• Must be able to effectively discipline co-workers and provide a positive role model for the Team.
• Must be able to work any day of the week and any shift.
• Must present a well-groomed appearance and friendly demeanor.

Responsibilities

• Process show ticket transactions for guests
• Assist guests with questions about the city and property
• Maintains and Upbeat and Positive attitude at all times
• Responsible for being apprised of current events in hotel to assist guests
• Acts a liaison on behalf of the guest to expedite guest requests
• Maintains a professional and courteous attitude towards all guests (internal and external)
• Anticipating guests show needs and guest expectations

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED