Box Office Team Leader

ASM Global•San Juan, PR

About The Position

This position is responsible for working with the Box Office Manager to provide support on the box office. The Box Office Team Leader is also in charge of supervising Ticket Sellers, assist with overall direction, coordination, and evaluation of the Box Office.

Requirements

Bachelor’s degree in business administration, Events Management or other industry related field Or 2-year experience in similar position with supervisory responsibilities Or equivalent combination of education and experience
Box office or guest services background preferred.
Knowledge of supervisory principles and practices; ability to coordinate staff.
Ability to count money, give change accurately.
Ability to input data into a computer to record sales transactions.
Good communications skills. Listens and gets clarification; Responds well to questions.
Must be able to speak, read, and write Spanish and English
Good customer service skills and sense of public relations.
Ability to work flexible hours including daytime, evening, weekends and holidays, as needed.
Must have professional attitude and appearance.
Proficient in Microsoft Office and Excel.
Experience with ticketing software.

Responsibilities

Schedule staff shifts and manages daily operations to ensure adequate coverage and smooth operations.
Supervises, instructs, and trains ticket sellers in proper selling procedures.
Updates and coordinates all event information for ticket sellers.
Opens and or closes ticket window as required.
Accurately dispenses tickets as requested by patrons; accepts payment and makes change accurately.
Ensure optimal utilization of Ticketera System.
Maintains accurate count when selling hard tickets or accesses computer for count of computer printed tickets.
Train staff on the use of ticketing systems and troubleshoot any technical issues.
Completes daily ticket sales report.
Keeps accurate daily balance sheet of tickets sold; balances sales and change bank to Box Office Manager for audit.
Fills reservations for seats by telephone or mail, handles Will-Call window according to procedures, or other related duties as assigned by Box Office Manager.
Demonstrates excellent customer service skills; responds promptly to customer needs; responds to requests for service and assistance; able to work independently and handle most box office questions without assistance.
Efficiently and courteously answers questions concerning prices, seating, and events.
Gives information concerning coming attractions.
Files various records and reports.
Performs related clerical work as assigned.
Work with the Box Office Manager to ensure communication with promoters regarding ticketing- related issues.