Box Office Supervisor- Xfinity Center

Live Nation Entertainment • Mansfield, MA

1d • $16 - $20 • Onsite

About The Position

The Box Office Supervisor is responsible for supporting the daily operations of the Box Office, including ticket sales, customer service, staff supervision, and financial procedures. This role ensures a seamless and efficient ticketing experience for guests, while fostering a positive, communicative, and team-oriented work environment. The Supervisor also collaborates with venue departments, handles event reports, and contributes to staffing, training, and compliance.

Requirements

• Experience in Box Office / Ticketing Management
• Flexible Schedule (days/nights, weekends, and holidays)
• Experience in Cash Handling
• Ability to work independently
• Leadership, Management, and Customer Service
• Tolerance of all cultures, music, and art forms
• High School Diploma

Nice To Haves

• Experience in a live environment operation
• Experience with Ticketmaster Host system
• Experience handling counterfeit cash
• Experience in Microsoft Applications (Outlook, PowerPoint, Word, Excel, etc.)
• Experience in Prioritizing, Time Management & Multitasking

Responsibilities

• Organize/Manage daily & nightly Box Office operations (Will Call, Guest List, Ticket Sales, Ticket Scanning, etc.)
• Assist in locating customer accounts, tracking third party transfer reports, and scan reports
• Know how to identify a fake ticket or credential and educate the guest on where to buy authentic tickets
• Assist guests in locating and troubleshooting electronic tickets, transfers, and vouchers
• Assist and support box office staff in any of their job functions, as needed
• Facilitate open communication with the Box Office Manager and Assistant Box Office Manager, staff and all other venue departments
• Exhibit proper inter-departmental communications and organization
• Ensure complete and satisfactory on-going staff training
• Provide a positive team environment within the department
• Assist in ensuring appropriate staffing levels.
• Promote and provide superior customer service in all guest interactions
• Ensure that venue staff follows cash handling policies & procedures
• Balance and reconciliation of all seller cash drawers
• Monitor and maintain functionality of all ticketing computers, software and hardware
• Ensure an accurate and timely flow of event and general venue information both intra-departmentally, and to the general public
• Work with Operations/Guest Services on ADA tickets, relocation or troubleshooting needs as they arise.
• Ensure that venue is compliant with ADA ticket laws

Benefits

• generous vacation
• healthcare
• retirement benefits
• student loan repayment
• tuition reimbursement
• six months of paid caregiver leave for new parents including fostering
• perks like Roadie Babies helping new parents care for their babies on work trips
• access to free live events through our exclusive employee ticketing program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED