Box Office Supervisor - Mountain Winery

AEG Worldwide•Saratoga, CA

2d•$19

About The Position

The Box Office Supervisor is responsible for overseeing the ticket selling staff. The Box Office Supervisor will resolve customer service concerns and troubleshoot issues that arise with ticketing software and the point of sale system. This position will also supervise the building of events in ticketing software and coordinate each show with the marketing department.

Requirements

Years of related work experience: 3
Strong computer skills with a proficiency in MS Office programs (Word, Excel, Outlook)
Excellent written, listening, and verbal communication skills and experience in conflict resolution
Experience in a supervisory role
Must be able to work flexible schedule, including: nights, weekends and some holidays
Ability to effectively supervise, motivate, and lead a productive team.

Nice To Haves

Knowledge and interest in live entertainment preferred

Responsibilities

Responsible for supervision of ticket sellers. Ensure that all employees are fulfilling their job responsibilities and advising staff when necessary.
Responsible for training of ticketing staff. Assist manager with scheduling and disseminate the schedule for department, ensuring all shifts are filled properly.
Accurately reconcile all credential inventory and equipment to ensure proper check in at the end of each shift.
Resolve customer service issues and complaints. Work with department to fix issues related to customer service complaints when appropriate. Troubleshoot any issues relating to software or point of sale system.
May be responsible for the organization of staff meetings, acceptance and payment of deliveries. May review ticketing information for each show built, validating prices and dates are correct. Coordinate show builds with marketing department.