Box Office Staff - Fillmore Auditorium

Live Nation • Denver, CO

135d • $18 - $20

About The Position

This role involves cash handling, bank procedures, and check-out procedures while maintaining superior customer service both in person and over the phone. Responsibilities include answering phones with a prompt and courteous attitude, managing guest relations at the Will Call window, running the ticket program on the computer for sales processing, and handling opening and closing paperwork. A positive attitude and a clean, well-groomed appearance are essential.

Requirements

• Working knowledge of phone handling and cashiering
• Superior customer service skills
• Entry-level knowledge of basic computer operation and Point of Sales systems
• Skill in guest relations and phone etiquette
• Experience in cash handling and filing in a multi-task environment
• Attention to detail
• Ability to communicate and work well with others
• Ability to work in a high-volume and sometimes stressful environment
• Proficient typing skills
• Flexible schedule (days/nights, weekends, and some holidays)
• Tolerance of all cultures, music, and art forms
• High School Diploma

Nice To Haves

• Previous ticketing experience (not required)
• Ticketmaster experience (not required)
• Knowledge of ticket sales
• Experience in working in live entertainment operations
• Working knowledge of Windows-based PC programs

Responsibilities

• Cash handling and bank procedures
• Check-out procedures
• Maintain superior customer service in person and over the phone
• Answer phones promptly and courteously
• Manage guest relations at the Will Call window
• Run ticket program on computer for sales processing
• Handle opening and closing paperwork

Benefits

• Generous vacation
• Healthcare benefits
• Retirement benefits
• Student loan repayment
• Tuition reimbursement
• Six months of paid caregiver leave for new parents including fostering
• Access to free live events through employee ticketing program

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees