Box Office Reservationist

Chanhassen Dinner Theatres•Chanhassen, MN

6d•$16

About The Position

This phone-based position is responsible for providing exceptional customer service, processing ticket sales, and managing orders. This role delivers a respectful and knowledgeable experience for every caller. This position is part-time (25 hours per week) with the potential to expand to full-time hours based on business needs and performance.

Requirements

Minimum of 18 years of age.
Minimum of two years of customer service experience.
Strong communication and telephone skills with a high degree of attention to detail.
Ability to work positively and collaboratively with a team.
Ability to apply a creative approach to solving customer challenges.
Commitment to providing genuine hospitality.
Must be comfortable with technology and able to multitask effectively.
At least three shift availability
Rotating Saturdays are required.

Nice To Haves

Call center or phone bank experience a plus.
AudienceView or other online ticketing system a plus.

Responsibilities

Answer incoming calls promptly and professionally.
Process tickets orders, exchanges, and gift card sales as requested by customers.
Provide detailed and accurate information on performances and venue policies.
Sit at telephone bank for 7-9 hours per shift.
Safegaurd the personal and financial information of guests.
Perform other related duties as assigned.