Box Office Representative at Huntington Bank Pavilion

Live Nation Worldwide•Chicago, IL

2d•Onsite

About The Position

Job Summary: Position Title: Box Office Representative Important Note: This position is part-time/seasonal with hours beginning in May of 2026 and working through October of 2026. WHO ARE WE? Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com . WHO ARE YOU? Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on! THE JOB Work in our box office selling tickets, upgrades and any other venue upsells. Assist with will call pickup, VIP ticket programs and answer all ticket and venue related questions.

Requirements

Must be at least 18 years of age.
Customer service friendly attitude.
Excellent verbal, written, and interpersonal communication skills.
Attention to detail, quality and accuracy.
Acute sense of judgment, tact, and diplomacy.
Availability on event dates, primarily evenings and weekends.
Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa.

Nice To Haves

High School Diploma or equivalent preferred.
At least 2+ years in a guest service role preferred.

Responsibilities

Greet guests attending events who come to the box office, assisting with any questions or concerns.
Utilize venue ticketing system to sell and distribute tickets.
Facilitate night of show Will Call & Guest List operations.
Upsell additional venue items to increase revenue.
Troubleshooting night of show issues (transfers, barcodes, scanning issues, account issues, etc.)
Provide great customer service to all of our guests to ensure a memorable experience.
Work with Guest Services/Operations on any ADA requirements and/or possible seat relocations.
Ensure compliance of company mandated policies and procedures.
Balancing and reconciling daily/nightly ticket sales.
Providing knowledge of upcoming events, upgrades and special offers available.
Perform all other duties as assigned or needed.
Position requires you to be able to work during all weather conditions, rain or shine, as this is an outdoor venue.
Position requires constant walking, climbing stairs or standing in one place for long periods of time and occasional sitting, lifting and carrying 25 lbs+