Box Office Representative
About The Position
Box Office Representatives are vital members of Ravinia’s Guest Experience team and play a central role in creating memorable experiences for all who visit. As the front line of ticketing and patron interaction, this position supports all ticket-related matters while embodying Ravinia’s values and commitment to exceptional service. The ideal candidate is passionate about the arts, enjoys working with people, communicates clearly and confidently, and thrives in a fast-paced, team-oriented environment. Background in customer service, ticketing, retail, or hospitality. Experience in nonprofit arts or music organizations and diverse musical interests are a plus. Multilingual candidates are strongly encouraged to apply.
Requirements
- Excellent customer service and interpersonal skills
- Ability to remain composed and positive during high-volume or challenging situations
- Detail-oriented with strong data entry and proofreading skills
- Proficient in typing and comfortable learning new computer systems quickly (Google Workspace a plus)
- Reliable, punctual, and dependable
- Team player with the ability to work independently
- Experience in a related position, preferably in non-profit music/arts organization
Responsibilities
- Process ticket sales, exchanges, donations, and will call transactions via phone and in person
- Assist patrons with website navigation and online ticket purchasing
- Retain and communicate detailed information about performances, events, and park policies
- Deliver exceptional customer service with professionalism and enthusiasm
- Listen attentively to guest questions and concerns and provide clear, accurate responses
- Resolve straightforward customer challenges efficiently and courteously
- Provide detailed information about Highland Park and surrounding areas, including directions, parking, and public transportation
- Accurately process multiple forms of payment (cash, check, credit card)
- Handle daily cash reconciliation and maintain financial accuracy
- Perform filing, copying, and general office tasks
- Maintain a clean, organized shared workspace
- Provide support to the Development and Guest Experience departments as needed
- Assist with additional duties and special projects as assigned
Benefits
- Eligible for Illinois Paid Leave plan after 90 days of employment.
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
