Box Office Representative - Hard Rock Live

Hard Rock Hotel & Casino Ottawa • Bristol, TN

1d • Onsite

About The Position

The incumbent in this position is responsible for the effective communication of events taking place at Hard Rock Live; assists with selling of tickets for shows, coverage on show nights, and promotes upcoming shows and events to guests on the casino floor.

Requirements

• Must successfully pass background check.
• Must successfully pass drug screening.
• Must have a friendly and outgoing personality.
• Ability to work independently and willingness to learn.
• Must be able to work at a rapid pace, while maintaining attention to detail.
• Able to handle stress arising from management of operations and volume of work.
• Must be eighteen (18) years of age or older.
• Must possess strong communication and listening skills.
• Ability to work flexible schedules, including nights, weekends and holidays as required
• Ability to be punctual and meet deadlines
• Ability to function independently in a multi-task environment, as well as a part of a team
• Ability to stand for extended periods of time.
• Ability to walk distances.
• Ability to tolerate exposure to heat, cold, and loud/noisy environment.

Nice To Haves

• One (1) to two (2) years of previous cashiering and/or ticketing experience preferred.
• This knowledge and these abilities are typically acquired through two months of on-the-job training; or through related customer service work experience.

Responsibilities

• Creates an atmosphere that induces guests to make Hard Rock Hotel & Casino Bristol their choice for gaming entertainment; responsible for actively communicating and selling Hard Rock Live shows while providing superior guest service.
• Assist the Box Office Supervisor with walk-up sales, incoming calls and other forms of communication pertaining to the Box Office.
• Effectively explains seating diagram for Hard Rock Live.
• Maintains accountability of a $500 bank drawer, balances bank at end of shift.
• Obtains required approval and acceptance of various forms of payment (credit card, debit cards, etc.)
• Issues cash and comp concert tickets and VIP credentials.
• Helps with inventory control of ticketed shows.
• May distribute promotional coupons and gifts.
• Attend and participate in meetings, completing follow-up as assigned.
• Attend and participate in off property functions and events as assigned.
• Perform work regularly and predictably.
• Other duties as assigned.

Benefits

• Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees