BOX OFFICE REPRESENTATIVE

Hollywood Casino at Charles Town Races • WV

91d

About The Position

At PENN Entertainment, you’ll be part of an exciting industry, where the days and nights are fast-paced. You’ll work with a diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. The company cares about your career growth and will support you in expanding your possibilities. Initial placement within the salary range is based on relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits may vary by position, including day-one medical coverage, 401(k) matching, and annual performance bonuses. Paid time off is earned according to local policy and increases with the length of employment.

Requirements

• Must be at least 21 years of age
• High school diploma or GED required; one year of customer service experience; or equivalent combination of education and experience
• Must have the ability to interact with guests, staff, and colleagues and resolve problems and conflicts in a diplomatic and tactful manner
• Must have a working knowledge of Microsoft applications (Access, Excel, Word, and Outlook)
• Must have an outgoing, energetic, and enthusiastic attitude
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public
• Must be comfortable initiating conversations and creating a fun environment with our guests

Nice To Haves

• Marketing experience preferred

Responsibilities

• Welcome and direct guests as they approach the box office
• Operate the box office during show nights in a professional and efficient manner
• Manage each artist’s guest list as indicated in the contract
• Distribute promotional or VIP passes to individuals
• Make changes quickly to guest list on day of show
• Identify faces/names on a red list provided by the artist’s management team
• Sell tickets to walk-up customers and distribute will-call tickets
• Verify guest identification before releasing tickets to the appropriate party
• Accurately process credit card payments and comped tickets
• Award ticket package add-ons, such as food coupons and PENN Cash
• Use ticketing software to locate and manage reservations or ticket orders
• Answer guest inquiries related to ticket availability, seating, and show details
• Communicate clearly with event and security staff regarding guest check-ins
• Maintain an organized and secure box office area throughout the event
• Assist with end-of-shift reconciliation and reporting
• Provide information about the venue layout, show schedules, and amenities
• Monitor guest activity to ensure a safe and enjoyable environment
• Support basic setup, takedown, or clean-up tasks as needed
• Communicate effectively with other team members and event leadership

Benefits

• Day-one medical coverage
• 401(k) matching
• Annual performance bonus
• Wellness programs

What This Job Offers

• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees