Ticketing - Box Office Representative PT

Nashville Soccer Club • Nashville, TN

20d • Onsite

About The Position

The Ticket Office Representative is a part-time, event-day position responsible for providing exceptional customer service and assisting fans with ticket purchases and inquiries at GEODIS Park. This role plays an important part in delivering a seamless matchday experience by supporting ticket sales, processing transactions, and resolving ticket-related questions. Applicants must reside in the Nashville area.

Requirements

• Prior customer service or ticketing experience preferred, but not required.
• Strong interpersonal and communication skills, with the ability to remain professional in a fast-paced environment.
• Ability to learn and navigate ticketing software quickly (experience with Ticketmaster is a plus).
• Reliable, punctual, and able to work Nashville SC home matches, special events, nights, weekends, and holidays as needed.
• Must be detail-oriented and comfortable handling cash and sensitive customer information.
• Candidates without a degree are encouraged to apply.

Responsibilities

• Process ticket sales through Ticketmaster and assist guests with ticket purchases and ticketing issues.
• Provide clear, friendly, and professional customer service throughout all interactions.
• Address general inquiries related to seating options, pricing, stadium policies, and event information.
• Accurately complete credit card and cash transactions in accordance with Club procedures.
• Reconcile and balance cash drawers at the end of each shift.
• Support Box Office leadership with additional duties as assigned.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed