Box Office Representative III - Entertainment Administration

Hard Rock Hotel & Casino Ottawa • Hollywood, FL

26d • Onsite

About The Position

Under the supervision of the Box Office Supervisor, the incumbent provides quality guest service through the sale of tickets and Bingo reservations.

Requirements

• High school diploma or GED as well as one (1) to two (2) years of previous cashiering and/or ticketing experience preferred.

Nice To Haves

• Ticketmaster software experiennce strongly prefferd

Responsibilities

• Exhibit conduct in accordance with all Gaming Commission Regulations and Seminole Tribe of Florida departmental policies and procedures.
• Assists guests with the purchase of admission passes.
• Obtains required approval and acceptance of various forms of payment (credit card, casino chips, debit cards, etc.)
• Reconciles cash and ticket media according to prescribed cash handling guidelines.
• Assists guests with lost tickets and passes.
• Reissues and/or refunds according to established policies.
• Performs daily inspections for safety, quality and cleanliness at opening and closing, reporting deficiencies.
• Provides guests with general information to ensure a pleasant visit at the Seminole Hard Rock & Casino.
• Promotes positive guest and employee relations at all times.
• Maintains a clean, safe, hazard-free work environment within area of responsibility.
• Perform other duties as assigned.

Benefits

• Medical, Dental, Vision & Life Insurances
• 401K
• Paid time off
• Annual Bonus Opportunity

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees