Box Office Manager, Center for the Arts at Virginia Tech
About The Position
Located at the crossroads of the Virginia Tech campus and downtown Blacksburg, Virginia, the Center for the Arts at VT is a thriving community where the arts are a catalyst for engagement, inspiration, and discovery. The center operates as both a presenting organization and as a 147,000-square-foot, top-caliber arts center. Since opening in 2013, the center has brought innovative, significant, and diverse programming to the campus and the region. The Box Office Manager directs ticket office operations and manages ticketing system processes. Reporting to the Director of Ticketing and Patron Services, the Manager is responsible for overseeing the daily ticketing system operations, including building and maintaining system events; overseeing daily box office sales operations; serving as on-duty manager for events, including on nights and weekends; recruiting, training, scheduling, and supervising ticket office staff to ensure consistently professional, excellent service; creating and updating training documents and procedural guides; and collecting ticketing data, analyzing results, and making recommendations to senior managers.
Requirements
- Bachelor's degree in theatre management, hospitality, communications, business, or a related field or equivalent combination of education and experience.
- Strong customer service experience and conflict resolution skills.
- Well-developed communication, organizational, analytical, interpersonal, and problem-solving skills.
- Cash handling experience and working knowledge of business office and accounting practices.
- Flexibility to work evening and weekend hours for events.
Nice To Haves
- Experience leading a box office team.
- Working knowledge of ticketing systems and software.
- Experience supervising and scheduling student staff.
Responsibilities
- Directs ticket office operations and manages ticketing system processes.
- Overseeing the daily ticketing system operations, including building and maintaining system events
- Overseeing daily box office sales operations
- Serving as on-duty manager for events, including on nights and weekends
- Recruiting, training, scheduling, and supervising ticket office staff to ensure consistently professional, excellent service
- Creating and updating training documents and procedural guides
- Collecting ticketing data, analyzing results, and making recommendations to senior managers.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Number of Employees
5,001-10,000 employees
