Box Office Manager

Oak View Group • Trenton, NJ

324d • $45,000 - $65,000

About The Position

The Box Office Manager will control all ticket inventories and oversee the processing of orders and payments. Utilizing ticketing software, he/she will create ticketing for events and financial reports; manage and participate in the development and administration of an annual budget; direct the forecast of additional funds needed for staffing, equipment, materials and supplies; direct and monitor expenditures. The Box Office Manager is responsible for the selection, training, motivation and evaluation of all Box Office personnel, and he/she management of all aspects of customer service related to internal and external customers. This role pays an annual salary of $45,000-$65,000.

Requirements

• Bachelors Degree from an accredited college or university with major coursework in business management, sports management, business administration or other related field
• Minimum of 3-5 years of increasingly responsible box office/ticketing experience, preferable with a sports facility, convention center, performing arts facility or other multi-purpose public assembly facility
• Knowledge of operational characteristics, services and activities of stadium, arena, public assembly facility or convention center sales programs
• Knowledge of federal, state, and local regulations
• Demonstrated proficiency in Microsoft Office applications and word processing, spreadsheets, database, presentation, graphic design, PowerPoint and Internet software
• Familiarity with Ticketmaster ticketing software
• Knowledge of terminology used in box office/sales settings
• Knowledge of principles of budget preparation and control
• Communicate clearly and concisely, both orally and in writing
• Make basic arithmetic calculations (addition, subtraction, multiplication, and division) either manually or through the use of a calculator
• Work a flexible schedule including early mornings, days, evenings, overnight, weekends, holidays, extended (long) work days and extended number of days

Responsibilities

• Build all events in the ticketing system, including seating manifests, price tables, hold/kills, discounts, pre-sales, etc
• Oversee all financial reconciliation in regards to daily reports, monthly reports and event settlement
• Manage all information being sent and posted through ticketing system
• Act as systems administrator for ticketing system and liaison between staff, promoters, presenters and the facility
• Responsible for system upgrades, occasional testing of new software and routine maintenance and trouble-shooting
• Prepare all ticketing reports for and work with tenants on system training and related premium ticketing services
• Update and relay all box-office related event information to each department and client
• Investigate and resolve ticket-related issues
• Responsible for season ticket renewal mailings, processing of season ticket monies and printing/mailing of season tickets
• Responsible for all season ticket holder customer service related upgrades, priority point systems, etc
• Responsible for the collection of all ticket monies, tracking of accounts payable/receivable and preparation of sales reports/ticket revenue updates (this includes parking monies)
• Work with sales reports/ticket revenue updates
• Work with sales and marketing departments to set up various ticket discounts and promotions
• Oversee will call for all ticketed events, ensuring compliance to all relevant ticket laws
• Process/fill approved charity ticket requests; document all complimentary tickets issued
• Track attendance for all events, including pre-sales, walk-ups, promotions, discounts, etc
• Process donor seat selection and retention
• Manage of all aspects of customer service as it relates to both internal and external customers, enforcing Oak View Group's principles and corporate initiatives
• Direct the creation and control of fiscal budget for the Box Office department
• Work with Event Management team to build show scaling based upon production information from show production riders
• Develop and implement comprehensive ticket sales programs
• Plan, direct, evaluate and provide leadership to Box Office personnel
• Establish and maintain effective working relationships with internal/external customers
• Analyze challenges, identify alternative solutions, project consequences of proposed actions and implement recommendations in support of organizational objectives
• Comprehend and make inferences from written sales materials
• Exercise confidentiality and integrity upon handling customer personal/financial information
• Complete all duties with a customer service focus through teamwork and dedication to Oak View Group's principles

Benefits

• Health, Dental and Vision Insurance
• 401(k) Savings Plan
• 401(k) matching
• Paid Time Off (vacation days, sick days, and 11 holidays)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree