Box Office Manager

Chesapeake Baysox - Bowie, MD

Full-time - Mid Level

Bowie, MD

About the position

The Box Office Manager at Chesapeake Baysox is responsible for overseeing all ticket processing and customer service operations at Prince George's Stadium. This full-time role requires a dynamic individual who can manage ticket sales for baseball games and special events while ensuring a high level of fan interaction and satisfaction. The position involves financial responsibilities, coordination with marketing efforts, and participation in community events, all aimed at enhancing the fan experience.

Responsibilities

• Coordinate and execute all facets of ticket processing including individual and group orders.
• Emphasize customer service and fan interaction using the TicketReturn ticketing system.
• Manage accounting, reconciling, and financial aspects of the Box Office for events.
• Serve as the primary contact for individual ticket sales.
• Prepare ticket orders for sponsors and group outings.
• Process all online ticket orders.
• Ensure repeat business by providing superior customer service.
• Manage all ticketing on game days.
• Work closely with the Marketing department to facilitate targeted ticket programs and events.
• Assist in generating ideas to increase sales of all ticket types.
• Represent the organization at community events.
• Work all Baysox home games and stadium events.
• Perform additional duties assigned by supervisor.

Requirements

• Strong computer skills.
• Previous customer service experience.
• Quick-thinking and able to work with a wide variety of personalities.
• Excellent interpersonal and communication skills.
• Self-motivated with the ability to take initiative on projects and events.
• Exceptional customer service aptitude and a committed team player.
• Previous accounting and/or retail experience preferred.
• Ability to work flexible and demanding hours, including nights, weekends, and holidays.
• Experience in sports organization or related business, especially in a ticketing capacity with emphasis on digital delivery preferred.

Nice-to-haves

• Experience with FEVO/Groupmatics platform.
• Experience and ability to translate and/or converse in Spanish.
• Experience with TicketReturn and Tickets.com platforms.