Box Office Coordinator | Full-Time | Ford Idaho Center

Oakview Group•Nampa, ID

65d•$20 - $24

About The Position

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet. The Box Office Coordinator position will assist in the management of all ticketing operations including daily operations of the Box Office and any ticketing outlets. Responsibilities include building and maintaining events, supervising part time staff members, creating schedules, assisting box office personnel in daily tasks, and providing customer service to patrons. This is a full-time position that frequently requires attendance at evening and/or weekend activities, performances and events. Ability to work flexible schedule based on events, including nights, weekends and holidays as needed This role pays an hourly rate of $20.00-$24.00 Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays) This position will remain open until December 19, 2025. About the Venue The Ford Idaho Center is conveniently located off I-84 in Nampa, Idaho. The campus is home to the Ford Arena that holds a capacity of 12,000, the Ford Amphitheater that can hold up to 11,000, and the Ford Idaho Horse Park and Ford Sports Center that has a capacity of 2,200, 578 equine stalls, 44 full RV hook-ups, 16 partial RV hook-ups, two covered riding arenas, and four open riding arenas. The Ford Sports Center also offers a full restaurant and meeting space that is open to the public during select events and is also available as a rental space. Ford Idaho Center is the home for Snake River Stampede

Requirements

Bachelor's Degree from an accredited college or university preferred, however event and/or ticketing industry experience is viewed equivalently
1-2 years of experience in a Customer Service environment preferred
1-2 years of increasing responsibility in Ticket Operations
Superior customer service skills including but not limited to thoughtful listening, oral and written communication skills
Proficiency in Microsoft Office applications and word processing, spreadsheets, database, presentation, graphic design, PowerPoint and Internet software
Ability to perform basic arithmetic calculations (addition, subtraction, multiplication and division) either manually or through the use of a calculator
Ability to read and make inferences from written sales materials
Must be able to work a flexible schedule including early mornings, days, evenings, overnight, weekends, holidays, extended (long) workdays and extended numbers of days based upon event calendar

Nice To Haves

Previous experience with ticketing software, preferably Paciolan ticketing system, would be beneficial

Responsibilities

Assure that ticket buyers receive good customer service and have a positive experience with the Box Office by training representatives in customer service techniques, monitoring the performance of staff, complying with customer requests to the extent possible, and solving problems quickly and to the satisfaction of the customer.
Perform ticket selling functions as needed.
Assist in the development of an effective and efficient box office staff by providing schedules, appropriate supervision, enforcing operational policies and procedures published in a box office operations manual, and evaluating work performances.
Responsible for balancing box office revenue and preparation of daily sales reports.
Prepare daily deposits and combined bank deposits according to the Finance Department's requirements.
Assist in overseeing sales outlets and ensuring they have the information and supplies necessary to perform ticket sales while maintaining standards of customer service.
Assist with preparation of all required Box Office reports to management and promoters.
Assist with set-up and maintenance of proper Box Office procedures (with direction from Corporate).
Assist in setup and settlement of events and communication with promoters on ticketing details.
Process ticket requests from promoters.
Update and troubleshoot the computerized ticketing system and software.
Assist in managing Paciolan software by troubleshooting when scheduled daily reports fail, modifying scheduled reports when needed, complete daily sales report as requested.
Assist in managing all aspects of ticket scanners including setup, tear down, maintenance, etc. and assist in event scan reports and drop counts to Event Manager during closing procedures following each event.
Perform other work-related tasks as assigned by the Assistant Director or General Manager.