Box Office Attendant | Part-Time | Rio Rancho Events Center

Oak View Group•Rio Rancho, NM

5d•$14 - $17

About The Position

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet. Position Summary Under supervision of Box Office Manager, the Box Office Attendant is responsible for ticket sales and customer service for all ticketed events at the Rio Rancho Events Center. This role pays an hourly rate of $13.50-$16.50 Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching This position will remain open until April 24, 2026. About the Venue The Rio Rancho Events Center (RREC) located in Rio Rancho, New Mexico. The RREC leads the field among venues in New Mexico and is home to the New Mexico Goatheads Hockey team. With 165,000 square feet of extended floor space, the Rio Rancho Events Center is ideal to host concerts, sporting events, family shows, conferences, banquets, and cultural programs. The arena features a single concourse, and has 27 suites and 4 party suites, as well as a large club lounge for dinners and parties.

Requirements

Ability to multitask in a fast‐paced environment
Familiarity with Windows based computers
Possess excellent customer service skills
Experience working with the public and cash
Ability to work independently and as a productive member of a team
Capable of working a flexible schedule and extended hours, including but not limited to working early mornings, nights, weekends and holidays in addition to traditional business hours
Must be able to work in a loud noise environment
Must be over 18 years or older
Strong verbal communication skillsin the English language (Spanish is a plus)
Proven ability to work well with all levels of management
Strong analytical and problem‐solving skills

Responsibilities

Utilizes Ticketmaster software to process ticket sales
Familiarize yourself with each event (ticket prices, discounts, restrictions, reserved or general admission seating, etc.)
Know and understand seating charts and configurations of the RREC
Communicate and satisfy patrons with world class customer service
Provides information to patrons regarding performances and ticket policies
Operate phone and address calls in patrons’ requests for information
Projects professional appearance and manner
Perform transactions for all events on the ticketing system with efficiency and accuracy
Collect proper currency or credit card amount for purchase of ticket(s) as well as give back proper number of tickets and correct change
Assists in the enforcement of building policies for patrons
Reconcile all monies received from ticket sales
Maintains accuracy in financial transactions
Accountable for transactions at his/her work
Maintain confidentiality
Additional duties may be assigned by Box Office Manager or Box Office Supervisor