Box Office Attendant (Events Only) | Part-Time | Mullins Center

Oak View Group•Amherst, MA

1d•$15•Onsite

About The Position

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet . Overview Box Office Attendants will understand and operate the Paciolan ticketing system, and provide excellent customer service to all guests and the Mullins Center . This role will be specific to events only. They must know and understand each event, its seating charts, and configurations of the Mullins Center. This role will pay an hourly rate of $15.00 Benefits for Part-Time roles: 401(k) savings plan and 401(k) matching. This position will remain open until April 10, 2026.

Requirements

Ability to multitask in a fast‐paced environment
Familiarity with Windows based computers
Possess excellent customer service skills
Experience working with the public and cash
Ability to work independently and as a productive member of a team
Must be able to work a flexible schedule including nights and weekends
Must be able to work in a loud noise environment
Must be over 18 years or older
Strong verbal communication skills in the English language (Spanish is a plus)
Proven ability to work well with all levels of management
Strong analytical and problem‐solving skills
The Univeristy Of Massachsuetts Amherst prohibits its current employees (excluding students) from being employed in any postion with OVG at this location.

Responsibilities

Know and understand the operations of the Paciolan ticketing system
Familiarize yourself with each event (ticket prices, discounts, restrictions, reserved or general admission seating, etc.)
Know and understand seating charts and configurations of the Mullins Center
Perform transactions for all events on the ticketing system with efficiency and accuracy
Collect proper currency or credit card amount for purchase of ticket(s) as well as give back proper number of tickets and correct change
Communicate and satisfy patrons with world class customer service
Operate phone and address call in patrons’ requests for information
Reconcile all monies received from ticket sales
Maintain confidentiality
Additional duties may be assigned by Box Office Manger