Box Office Attd, PT

The Marcus Corporation•Williamsburg, VA

73d•Onsite

About The Position

Under the direction of the theatre management team, the Box Office Attendant is responsible for providing support in the theatre and ensuring a high level of guest satisfaction. Tasks will be handled in a friendly, courteous, helpful, timely, and professional manner. This position reports to a member of the theatre management team or General Manager (reporting may vary by location). The above list reflects the general details necessary to describe the principal and essential functions of the position and shall not be construed as the only duties that may be assigned for the position .

Requirements

Possess strong interpersonal, verbal, and written communication skills
Willing and motivated to learn new skills and tasks to meet the changing demands of the industry
Flexible and accessible work schedule that includes late evenings, weekends and holidays as dictated by business needs
The ability to work in a high-volume, fast-paced, team environment
Have a passion for delivering unparalleled hospitality and high quality food & service
Ability to follow all cleanliness, sanitation, and personal hygiene practices as mandated by the company and local regulatory agencies

Responsibilities

Complete transactions by greeting each guest, identifying the guest's request, completing loyalty transactions and thanking the guest
Ensure the security of all box office cash and tickets
Communicate and enforce various theatre policies including location specific Curfew Policies
Meet sales expectations through loyalty card sign-ups, suggestive selling, upselling and sampling
Distribute and understand how to operate assistive movie-going equipment
Operate point-of-sale terminals, process transactions and make accurate change
Perform daily maintenance duties, including daily stocking of supplies
Make certain guest service is friendly, helpful and fast
Enforce ratings to keep underage guests from accessing auditoriums with adult content
Answer questions from guests and resolve any concerns
Uphold Marcus' high standards and execute company-wide programs
Assist with other functions as instructed by the General Manager or a member of the management team