Box Office Associate

The Joyce Theater Foundation•New York, NY

2d•$17

About The Position

The Joyce Theater, New York City's leading dance theater seeks a self-motivating individual for a box office associate. This person must be detail oriented, have excellent customer service skills and a friendly outgoing personality. Responsibilities include single and subscription ticket orders, cash and credit card transactions, and Tessitura experience. Box Office experience a plus. Must be available weekends and holidays.

Requirements

detail oriented
excellent customer service skills
friendly outgoing personality
single and subscription ticket orders experience
cash and credit card transactions experience
Tessitura experience
Must be available weekends and holidays.

Nice To Haves

Box Office experience

Responsibilities

Process single and subscription ticket sales through Tessitura via phone, in person, mail, and email.
Process cash and credit card transactions.
Answer all incoming phone calls and provide accurate information about performance schedules and pricing.
Perform duties at box office window while monitoring customer inquiries and complaints.
Provide excellent customer service skills while troubleshooting potential issues and finding the best possible solutions.
Prepare daily sales reports for marketing and other internal departments.
Administer and prepare all seating manifests for third party vendors.
Provide feedback to supervisors on improving daily box office policies and procedures, while maintaining a healthy work environment.
Ensure compliance to all policies and procedures according to customer service principles and monitor all supplies for box office.
Assist colleagues and supervisors with special tasks.
Respond to email requests and follow up with other questions.