Bowling Center Attendant

SJSU Student Union • San Jose, CA

4d • Onsite

About The Position

The Student Union, Inc. is 501(c)(3) nonprofit auxiliary that maintains three major facilities at San Jose State University in downtown San Jose, California. These facilities include the Diaz Compean Student Union Building, the Provident Credit Union Event Center, and the Spartan Recreation and Aquatic Center. The Student Union, Inc. functions as part of the Student Affairs Division on campus, and is governed by a Board of Directors made up of a student majority, faculty, and administrators. Mission The Student Union, Inc. of San Jose State University supports the development, growth, and well-being of students and the campus community by providing diverse programs, desired services, and quality facilities to enhance the collegiate experience. Job Summary The Student Union is known for being a great place to work and build a career. This is an outstanding opportunity to help us grow in a sustainable and thoughtful way, and to provide vision, leadership, and administrative direction for the aquatic function of the recreation group, a vital part of The Student Union and student engagement at San Jose State University. Under the direct supervision of Bowling Center supervisory personnel, the Bowling Center Attendant performs a variety of duties depending on the assignment, including handling trouble calls, performing maintenance on bowling pinsetters and lane conditioner machines, and performing cleaning and security duties to maintain a safe, comfortable environment for all patrons. In addition, the duties of this position will include handling all sales transactions for bowling or billiards, including cash handling and card charges. This is a key role, responsible for knowing what is happening throughout the entire bowling center at all times. Providing customer service for all users while maintaining a safe, comfortable environment for all patrons

Requirements

• Must be a matriculated SJSU student and continuously enrolled at least half-time during the academic term.
• Half-time is defined as follows: Enrollment Status Half-time Units Undergraduate and Post baccalaureate Students 6.0-8.0 hours/semester
• Requires computer proficiency in Microsoft Office software, and event scheduling
• Ability to work in a fast paced, upbeat, and noisy work environment with phone and walk-in customers.
• Will need to acquire necessary knowledge and skills to perform trouble-shooting on pinsetter malfunctions, operation and maintenance of lane conditioning machine, along with required understanding of computer applications relative to the automatic scoring system and the tablet interface.
• Self-starter; able to work from a maintenance list with minimal supervision.
• Ability to work with chemicals, and hand/power tools, in a safe manner.
• Good verbal and written communication skills.
• Ability to serve guests in a polite and professional manner.
• Ability to work in a fast paced, upbeat, loud, noisy environment.
• Ability to follow and give directions.
• Ability to assist with emergency situations when necessary.

Nice To Haves

• Previous customer service experience preferred.
• Previous experience Bowling Center or other related recreational environment preferred.
• Current First Aid/CPR/AED certification, American Red Cross preferred, or obtain prior to first shift. Online certifications will not be accepted.

Responsibilities

• Responsible for general daily and preventive maintenance of bowling center equipment to include pinsetters, lane conditioning machine, billiard tables, and other equipment.
• Performs cleanup and security duties throughout the shift.
• Cleaning duties include, but may not be limited to, wiping tables/counters, sweeping, mopping and/or vacuuming floors, and emptying trash, cleaning restrooms, and washing windows within the Bowling Center.
• Cleaning and security extend to all areas of level zero when the Student Union is closed.
• Enforces facility rules, regulations, policies and procedures.
• Works with Desk Person to responsibly operate the Bowing Center in the absence of Bowling Center supervisory staff.
• Respond to emergency situations based on EAP training.
• May be cross-trained to perform duties of Bowling Center Desk Person
• Performs other job-related duties as assigned
• Handles customer transactions at the control desk in a polite and professional manner.
• Answer questions from guests in person and on the phone.
• Prepare and initiate the start of Bowling Classes, Bowling Team Practice, Leagues, Special Events, and reservations.
• Operates the POS terminal, credit card machine, receipt and report printers.
• Works together with other Bowling Center staff to provide cleanup and security duties.
• Properly directs porters and maintenance staff to needed services.
• Responsible for proper sales and cash accountability procedures.
• Reports resolved and unresolved issues to Bowling Center management.
• Properly open and close the shift with associated reports and documentation.
• Perform other job-related duties as assigned.

Benefits

• This position is employed through the Student Union at San Jose State University which offers employees to receive 40 hours of sick pay during the calendar year.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees