Bowling Attendant Lead

Angel Of The Winds Casino Resort • WA

82d • $19

About The Position

At Angel of the Winds, the World’s Friendliest Casino Resort, we require all employees to provide exceptional guest service with a positive and outgoing attitude. We value all guests and team members through our guiding values; Welcoming, Engaged, Accountable, Customer Experience, and Team. We have a commitment to understand, define, and deliver what our guests want and represent our company by being professional and courteous to all.

Requirements

• Exceptional guest service skills are required.
• Two to three years of experience working in a bowling center.
• Minimum three years’ experience in management and coordination of events and one year of supervisory experience preferred.
• Experience in budgeting and fiscal responsibility for revenue-producing activities desirable.
• Casino knowledge is preferred.
• Knowledgeable in bowling operations and reservation systems.
• Must be customer service oriented and have excellent verbal and written communication skills with the ability to multi-task and work independently.
• Ability to work in a challenging environment dealing with sensitive issues and maintain confidentiality with strong attention to detail and excellent problem solving, organizational, and time management skills.
• Ability to maintain professional, courteous, and effective working relationships with all levels of the organization and outside business contacts.
• Proven intermediate skills in Windows, MS Office Programs (Word, PowerPoint, Excel), and experience with database systems.
• Ability to prepare reports, correspondence, charts, forms and other information and instructions.

Nice To Haves

• Experience in budgeting and fiscal responsibility for revenue-producing activities desirable.
• Casino knowledge is preferred.

Responsibilities

• Oversees and assists all activities of Bowling operations.
• Hires and develops staff in the areas of Core Values, customer service, hospitality and policies and procedures.
• Oversee the daily process to ensure guest satisfaction by consistent delivery of both product quality and service in a prompt and courteous manner.
• Maintain procedures for credit control, handling of financial transactions, security of monies, guest security, and emergency/safety procedures.
• Selects, hires, trains, evaluates, disciplines, and recommends salary increases for staff.
• Inspect Bowling facility, and public areas for cleanliness and appearance on a daily basis.
• Works in conjunction with the other departments on promotions, property needs along with any food and beverage accommodations requested.
• Assists the Beverage team with public events held in the adjoining event space when needed.
• Conducts staff meetings of operations personnel, or confers with subordinate personnel to discuss operation problems or explain procedural changes or practices.
• Manages priorities and assignments of the team.
• Monitors variances using the most current policies and procedures for the Bowling outlet.
• Follows and ensures that Policies and Procedures of the Bowling property and Casino Operation are followed.
• Analyzes, manages and reports operations financial performance and makes suggestions to improve such findings.
• Ensures compliance with Tribal, State, Federal regulations.
• Ensures control/protection of company assets.
• Work nights, weekends and holidays as required.
• Performs other duties as assigned.

Benefits

• Starting Wage: $19.00/hr

What This Job Offers