Bowl Builder Lead - Los Angeles

CloudKitchens • Los Angeles, CA

10h • $25 - $28 • Onsite

About The Position

The Pilot Program Lead oversees the on-site execution of an innovative autonomous food robotics pilot within a live restaurant environment. This role leads a team of four, ensures operational excellence, and serves as the primary point of ownership during assigned shifts. The position partners closely with the Operations Manager and cross-functional teams (Engineering, Product, Culinary) to drive performance, reliability, and continuous improvement.

Requirements

• 3+ years of restaurant or food service leadership experience
• Experience supervising frontline teams
• Strong operational mindset in fast-paced environments
• Comfortable working in a startup or pilot setting
• Ability to troubleshoot equipment and resolve issues independently
• Strong communication and collaboration skills

Responsibilities

• Lead daily execution of the robotics pilot during service
• Supervise, coach, and support a team of 4 team members
• Ensure food quality, service standards, and safety compliance
• Maintain a strong floor presence and intervene when needed
• Monitor robot performance and production flow in real time
• Troubleshoot minor operational or mechanical interruptions
• Escalate technical issues appropriately
• Document downtime and performance trends
• Own and improve key pilot metrics, including: Order Defect Rate (ODR) Avoidable Robot Downtime Assembly Time Avoidable Cancellation Rate Store Availability
• Provide structured operational feedback to Engineering and Product
• Participate in pilot reviews and iteration planning
• Communicate clearly across teams to align on expectations and outcomes

Benefits

• Medical, dental, and vision insurance (multiple plans, incl. HSA options)
• Company-paid life and disability insurance (short- and long-term)
• Voluntary insurance: accident, critical illness, hospital indemnity
• Optional supplemental life insurance for self, spouse, and children
• Pet insurance discount (Fetch)
• 401(k)
• Health Savings Account (HSA)
• Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
• Paid Vacation Time (1h for every 26h worked)
• 8 paid holidays per year
• Paid sick time
• Paid Bereavement leave
• Paid Parental Leave

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed