Boutique Technician - Chicago

Richemont • Chicago, IL

4d • $65,000 - $90,000

About The Position

Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values of our Houses, through a process of permanent creativity. Cartier Boutique Technician – Chicago Primary Duties: The main purpose of the Cartier Boutique Technician is to provide technical services, for Watches and Jewelry. These services will include: Quick Services- Watches Jewelry- Chain Adjustments and components replacements Polishing Rhodium (Only at designated locations) Watches - Maintenance and complete services ( quartz calibers) Polishing

Requirements

• 3-5 Years of working with Luxury Watches/ Products
• Watchmaking technical operations experience
• Encasing Certification (WOSTEP) Or must be able to pass a Technician Exam in order to validate the ability to perform what has been described above
• Client focused
• Computer Skills- Knowledge of SAP Zoom/TEAMs Navigation
• Being able to handle multiple tasks simultaneously is required.
• The ability to work with a team in a fast-paced environment is required.
• Strong organizational, interpersonal & communication skills

Responsibilities

• Client Care support Support sales teams for client care cases requiring technical input Support sales teams for complex bracelet adjustments or changes.
• Diagnosis of all products to determine the service required and destination of where the service will be performed: Main Service Facility Center Boutique Vendor Product to be covered in diagnosis- Watches Jewelry Clocks Accessories
• Watches Quick Services- Battery Functional Checks Rate Adjustments Water Resistance Renewal Component Replacement Complete Service Polishing
• Perform adjustments on chains- Adding/removing links Perform services on LOVE Bracelets Polishing Rhodium Services (Only at specific locations)
• Ensure that the following are being maintained and calibrated: Tools Equipment Bench Organization Apply 5S Practices
• Ensure that services are moving through the flow by respecting Task Objectives Service Coding - Warranties Quality

Benefits

• Richemont offers a generous compensation and benefits package for eligible employees.
• Our core benefits include medical, dental, and vision programs.
• Health savings and flexible spending accounts are available to support your financial needs, along with access to the employee assistance program for you and your household members.
• The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match.
• Understanding the importance of wellness and work-life-balance, our package includes a wellness reimbursement benefit and paid time off.
• We also encourage associates to give back to their local community by using their volunteer time off days to support important initiatives that drive change.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed